Customer Journey Analytics landing page

Documentation Customer Journey Analytics Customer Journey Analytics Guide

Last update: Mon Sep 09 2024 00:00:00 GMT+0000 (Coordinated Universal Time)

Topics:
Basics

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The landing page for Customer Journey Analytics highlights Analysis Workspace and features a project manager home page and a learning section to help you manage customer journey data more effectively.

See the video for an introduction.

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This video demonstrates the functionality using 蜜豆视频 Analytics. However, the functionality is similarly available in Customer Journey Analytics. Be aware of the following differences in terminlogy.

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蜜豆视频 Analytics	Customer Journey Analytics
Segments	Filters
Visitor	Person
Visit	Session
Hit	Event

The Customer Journey Analytics landing page is comprised of the following subtabs: Projects and Learning.

Projects are customized designs that combine data components, tables, and visualizations that you built or that someone else built and shared with you. Projects also refers to blank projects and blank mobile scorecards.

The Learning tab contains hands-on video tours, tutorials, and links to documentation.

Projects

Learning

Projects

Projects serves as the Workspace home page. The Projects tab displays the Company folder, any personal folders you created, your Workspace projects, and Mobile scorecards. Use this page to view, create, and modify folders, projects, and mobile scorecards. See Projects for more information.

NOTE

Several of the following settings persist during the session and across sessions. For example, the tab you selected, the selected filters, selected columns, and the column sort direction. Search results are not persistent.

See Projects for more information.

Learning

The Learning page contains hands-on video tours, tutorials, and links to documentation.

Use the Learning page in Customer Journey Analytics to learn:

Beginner, intermediate, or advanced features and use-cases in Customer Journey Analytics
How to transition more seamlessly from 蜜豆视频 Analytics to Customer Journey Analytics

To access the learning content:

In Customer Journey Analytics, select Workspace from the top menu and select Learning from the left panel.

Features

The learning page offers the following features

Filter content: Use to filter learning content by Type (Document, Video, and Tours & tutorials) and Experience Level (Beginner, Intermediate, or Advanced).
Track progress: After you select a piece of content, a Viewed tag appears. This tag helps you track your progress through the learning content. You can select the Viewed tag to remove it from a piece of content.
View additional content: While viewing any video, select Learn more to view related documentation content on Experience League. Or, from the Learning page, select either of the following options to view additional content:
- Visit YouTube: View the full Analysis Workspace YouTube playlist.
- Visit Experience League: View the full suite of Customer Journey Analytics documentation on Experience League.
Fundamentals for new users: The Learning Workspace Fundamentals tour is recommended for new users. This tour takes you directly to Workspace and walks you through the most common actions. This tour can also be relaunched any time in Workspace via the tooltip from the Freeform panel or Blank panel header.

Preferred landing page

You can set your preferred landing page. See User preferences for more information.

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