Tie Quantum Metric session replays to data in Customer Journey Analytics
By linking Quantum Metric session replays with CJA data, customers can better understand 鈥渢he why鈥 behind 鈥渢he what鈥. Workspace can be used to discover sessions with friction, then you can click hyperlinked session IDs to explore the session replay in Quantum Metric. This data allows for viewing behavior within a session and better understanding of what drives consumer friction. Through session replays tied with CJA, you can capture critical context around customer behavior in your experience.
Prerequisites:
This use case requires that you collect Quantum Metric鈥檚 session ID alongside the rest of your implementation. See Collect Quantum Metric session IDs in Customer Journey Analytics to learn how to modify your implementation.
Step 1: Configure Workspace to accommodate the session ID dimension
Create a freeform table in Workspace and configure it so that session ID values are links directly to Quantum Metric.
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Log in to .
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Navigate to Customer Journey Analytics, and select Workspace in the top menu.
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Select an existing project, or create a project.
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Create a Freeform table.
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Drag the session ID dimension to the Workspace canvas.
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Right-click the dimension column header, then select Create hyperlinks for all dimension items.
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Select Create a custom URL.
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Paste the following URL structure:
code language-none https://adobe.quantummetric.com/#/replay/cookie:$value -
Click Create.
Each session ID is now a clickable link. See Create hyperlinks in a freeform table for more information on adding hyperlinks to Analysis Workspace dimension items.
Step 2 Viewing sessions from Customer Journey Analytics
Once you鈥檝e found an insteresting segment for which you want to explore session replays, you can apply it to the panel that includes your session ID links and filter by segment. The table will return all the sessions in that segment, and you can click any one of them to explore further in Quantum Metric.
Learn more about Quantum Metric session replay at . For any additional resources please contact your Quantum Metric customer support representative or submit a request through the Quantum Metric .