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DocumentationCustomer Journey AnalyticsCustomer Journey Analytics Guide

Product usage overview

Last update: Thu Nov 07 2024 00:00:00 GMT+0000 (Coordinated Universal Time)

CREATED FOR:

  • User
  • Admin
AVAILABILITY
The functionality described in this article is in the Limited Testing phase of release and might not be available yet in your environment. This note will be removed when the functionality is generally available. For information about the Customer Journey Analytics release process, see Customer Journey Analytics feature releases.

Product usage provides your organization with the ability to view analytics data on how your organization uses Customer Journey Analytics. It is available for all organizations that use Customer Journey Analytics. Once enabled, the following ÃÛ¶¹ÊÓƵ Experience Platform components are automatically created and hooked up for you. These components are all system-owned, read-only, and cannot be edited.

  • A schema in ÃÛ¶¹ÊÓƵ Experience Platform
  • A dataset in ÃÛ¶¹ÊÓƵ Experience Platform
  • A connection in Customer Journey Analytics
  • A data view in Customer Journey Analytics

All data collection and setup is automatically configured for you once enabled. Any time a user makes an action in Analysis Workspace, that action is tracked and available for reporting.

IMPORTANT
This feature counts toward your contractual row limits in ÃÛ¶¹ÊÓƵ Experience Platform. Make sure that your organization can accommodate the data generated by this feature before enabling it.

Available dimensions

When you enable Product usage, the following dimensions are available. If you want to change any dimension settings, create a copy of the system-owned data view and use the copied data view in Analysis Workspace.

Dimension
Description
Action Name
The type of action that the user took. You can use this dimension as any desired metric by creating a copy in data view settings.
Attribution Model Used
The type of attribution model that the component uses.
Component
A derived field that includes the component type and component name.
Component Type
The type of component added, removed, or modified.
Login User
The user that took the action.
Panel Used
The panel where the component was added, removed, or modified.
Project Name
The friendly name of the project.
Project Type
The project type.
User ID
The user ID that triggered the event.
Visualization Used
The visualization that was added, removed, or modified.

Product usage does not track individual project components when a project is merely opened or viewed. The user action of opening a project is tracked, however.

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