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DocumentationAnalyticsComponents Guide

Device graph

Last update: Fri Aug 23 2024 00:00:00 GMT+0000 (Coordinated Universal Time)

CREATED FOR:

  • Admin
AVAILABILITY
The functionality described in this section is only available to existing customers that already have a license for the functionality. The functionality is no longer offered as an additional add-on to existing or new customers.

Cross-Device Analytics can use the Private Graph to stitch data together. The Private Graph is a repository of hashed device ID’s that is specific to your organization. CDA regularly communicates with the device graph to link devices together.

Prerequisites specific to the device graph

If you intend to implement Cross-Device Analytics using the device graph method, the following are required. Work with teams within your organization and your ÃÛ¶¹ÊÓƵ Account Team to ensure that you meet all of the following.

WARNING
Failure to meet all prerequisites can result in the inability to enable Cross-Device Analytics or poor results when stitching data.
  • All prerequisites listed on the overview page.
  • Your organization must use the . See also the Home Page in the Identity Service user guide.
  • Your implementation must use the latest version of the Experience Cloud ID Service (ECID). See the Home Page in the ID Service user guide. Most implementations using Tags in ÃÛ¶¹ÊÓƵ Experience Platform likely already have ID Service deployed.
  • Your implementation must call the setCustomerIDs function (or SDK equivalent) whenever an individual can be identified, such as when a user logs in or opens an email. This requirement applies to all platforms, including mobile apps if used. See setCustomerIDs in the ID Service user guide.

Limitations specific to the device graph

  • Legacy Analytics ID’s are not supported. Only visitors with Experience Cloud ID’s are stitched.
  • If your organization uses a Private Graph, new devices take up to 24 hours to be stitched.
  • 3rd-party device graphs are not supported.

Next steps

Once your organization meets all requirements met and understands the limitations, you can start Setting up Cross-Device Analytics.

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