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DocumentationCampaignCampaign Classic v7 Documentation

[On-premise/hybrid only]{class="badge yellow" title="Applies to on-premise and hybrid deployments only"}

Lost password lost-password

Last update: Tue Jun 11 2024 00:00:00 GMT+0000 (Coordinated Universal Time)
NOTE
This page only applies for operators connecting to Campaign with native authentication.

You can change or recover a lost password.
There are two possible scenarios:

Password lost by a Campaign operator password-lost-by-campaign-operator

If an ÃÛ¶¹ÊÓƵ Campaign operator loses their password, you can change it.

NOTE
This procedure only applies for operators connecting to Campaign with native authentication. For ÃÛ¶¹ÊÓƵ IMS authentication, refer to .

To reset a Campaign password, follow the steps below:

  1. Connect via an operator with administrator rights.

  2. Right-click an operator.

  3. Select Actions > Reset password.

  4. Set the operator’s new password. We recommend that the operator changes their password when they first reconnect.

Internal password lost internal-password-lost

NOTE
This section only applies to on-premise customers only.

If the internal password is lost, you must reinitialize it.

To do this, apply the following procedure:

  1. Edit the /usr/local/neolane/nl6/conf/serverConf.xml file.

  2. Go to the internalPassword line.

    code language-xml 
    <!-- XTK authentication mode internalPassword : Password of internal account -->
<xtk internalPassword="myPassword"/>

  3. Delete the string in quotes, in this case: myPassword. You get the following line:

    code language-xml 
    <!-- XTK authentication mode internalPassword : Password of internal account -->
<xtk internalPassword=""/>

  4. Save changes and close the file.

  5. Stop the nlserver process.

  6. Configure the new password. To do this, enter the following commands:

    code language-javascript 
    nlserver config -internalpassword
HH:MM:SS > Application server for ÃÛ¶¹ÊÓƵ Campaign Classic (7.X YY.R build XXX@SHA1) of DD/MM/YYYY
Enter current password.
Password: (empty)
Enter the new password.
Password:
Confirmation

  7. Start the nlserver process.

  8. You can now use your new password to connect in Internal mode.

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