Modules and frequent issues modules-and-frequent-issues
Here is a list of modules impacted by frequent issues:
Module
Execution scope
Troubleshooting
export
Execution of an export process
The operator who scheduled this export needs to re-launch it. Either delta or full re-launch.
import
Execution of an import process
The operator who scheduled this export needs to re-launch it. Check the database for duplicates.
inMail
Reading of the bounce mail box
Check this module if bounce mails are no longer forwarded.
mta
Delivers emails
Check this module if mails are no longer being sent.
stat
Maintains MTA connection statistics
Check this module if mails are no longer being sent.
syslogd
Log writing
If some logs are missing in the log files, check to make sure that the module is using port 6666. Refer to List of open ports.
tracking
Consolidating and retrieving tracking logs
Check this module if tracking logs aren't forwarded anymore.
trackinglogd
Tracking log writing and purging server
Check this module if tracking logs aren't forwarded anymore and there are no traces of logs in the files on the server. Refer to Tracking logs issues.
watchdog
Startup and monitoring instance
Check this module if no processes start.
web
Application server (HTTP and SOAP)
Check this module if the console and web connections don't work and trigger an xtk:session type error
wfserver
Controls workflow instance execution.
If you encounter any problems, restart this module. If necessary, apply the procedure to increase precision of logs detailed in the Log precision section.
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