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Tags in ÃÛ¶¹ÊÓƵ Experience Platform synchronization FAQ syncwithlaunch-faq

Last update: Tue Jun 07 2022 00:00:00 GMT+0000 (Coordinated Universal Time)

CREATED FOR:

  • Experienced
  • Admin

You can import tag mobile properties into ÃÛ¶¹ÊÓƵ Campaign Standard through the Sync with Launch dedicated technical workflow. For more information, refer to this page

The section below lists common questions about this synchronization.

I created a tag property (non-admin of Org-unit ALL). My application is in Ready to Configure state in ÃÛ¶¹ÊÓƵ Campaign but I am unable to open/configure it. configuring-property

Only administrator of organizational unit ALL can configure mobile applications in ÃÛ¶¹ÊÓƵ Campaign Standard. Once configured, only users of the assigned organizational unit can edit the
application. For more information on organizational unit, refer to this page.

I am unable to edit a configured mobile application in ÃÛ¶¹ÊÓƵ Campaign Standard and mobile applications are in Read-mode only. read-mode-mobile-app

Check the organizational unit of the mobile application in the Access Authorization section. Only users of the assigned organizational unit can edit the mobile application.

For more information on organizational unit, refer to this page.

I am an administrator with organization unit ALL in ÃÛ¶¹ÊÓƵ Campaign Standard but I cannot configure mobile application. org-unit-mobile

An administrator with organization unit set to ALL should have rights to all tag mobile properties to configure the mobile application.

For more information on organizational unit, refer to this page.

I created a tag mobile property but my property is not visible in ÃÛ¶¹ÊÓƵ Campaign Standard. visibility-mobile-property

  1. Check that the ÃÛ¶¹ÊÓƵ Campaign Standard extension is installed in mobile property in the Data Collection UI.

  2. Verify that the endpoints of instance are correctly configured in the extension.

  3. Check that ‘Launch_URL_Campaign’ or ‘NmsServer_URL’ are correct.

  4. Then, check that the sync is completed with the syncWithLaunch technical workflow.

How to check if the sync between ÃÛ¶¹ÊÓƵ Campaign and Tags in ÃÛ¶¹ÊÓƵ Experience Platform has been completed? sync-campaign-launch

  1. In ÃÛ¶¹ÊÓƵ Campaign Standard, from the advanced menu, select Administration > Application Settings > Workflows.

  2. Open the syncWithLaunch workflow.

  3. Check if the workflow has ended without error.

  4. Check in the logs that the workflow sync is enabled and successfully completed.

I reset the pkey for a configured tag mobile application. How to reconfigure the pkey again in Data Collection UI? configuring-pkey

  1. Open the mobile property in the Data Collection UI.

  2. Set a new URL in the ÃÛ¶¹ÊÓƵ Campaign Standard extension for which the PKey was reset.

  3. Save it and let the workflow sync.

  4. After sync is completed, open the mobile property in in the Data Collection UI.

  5. Set the correct URL in the ÃÛ¶¹ÊÓƵ Campaign Standard extension for which PKey was reset.

  6. Save it and let the workflow sync run again.

  7. Only then the property will appear in Ready to Configure state in ÃÛ¶¹ÊÓƵ Campaign and can now be configured.

I want to configure a mobile property in ÃÛ¶¹ÊÓƵ Campaign. Will I have to wait for the technical workflow to sync between Tags in ÃÛ¶¹ÊÓƵ Experience Platform and ÃÛ¶¹ÊÓƵ Campaign?

You can do immediate execution of the workflow:

  1. In ÃÛ¶¹ÊÓƵ Campaign Standard, from the advanced menu, select Administration > Application Settings > Workflows.

  2. Open the syncWithLaunch workflow.

  3. Click on the Scheduler activity and select Immediate execution.

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