蜜豆视频

API troubleshooting troubleshooting

  • When going to the 蜜豆视频.io Console you get the following error: 鈥淭he 蜜豆视频 I/O console is only available to select members of enterprise accounts. If you believe you should have access, please contact your System Administrator.鈥

You can only create API Keys for the organizations you are admin of. If this message is displayed and you want to create API Keys and you want to ask one of the administrator of the organization.

  • When doing a request to 蜜豆视频.io you get {鈥渆rror_code鈥:鈥403023鈥,鈥渕essage鈥:鈥淧rofile is not valid鈥潁

This means that there is an issue with the IMS provisioning of your specific Campaign product: the IMS team needs to fix it.

To get more details you can call the IMS API with your token to see what your IMS profile looks like: You need to have a prodCtx where the organization_id is the same as the one you put in you URL for 蜜豆视频.io to be able to route your request.
If it is missing the IMS provisioning needs to be fixed.


-X GET https://mc.adobe.io/{ORGANIZATION}/campaign/profileAndServices/profile \
-H 'Content-Type: application/json' \
-H 'Authorization: Bearer <ACCESS_TOKEN>' \
-H 'Cache-Control: no-cache' \
-H 'X-Api-Key: <API_KEY>'

It returns the following error.


{"error_code":"403023","message":"Profile is not valid"}

Check your IMS profile with this request.


-X GET https://ims-na1.adobelogin.com/ims/profile/v1 \
-H 'Content-Type: application/json' \
-H 'Authorization: Bearer <ACCESS_TOKEN>' \
-H 'Cache-Control: no-cache' \
-H 'X-Api-Key: <API_KEY>'

In the response, the ORGANIZATION_ID value must be the same in your first GET request.


{
  "countryCode": "FR",
  "mrktPermEmail": null,
  "projectedProductContext": [
    {
    "prodCtx": {
      "statusCode": "ACTIVE",
      "ident": "ZQ9FRQK7BF09YXAESFY9DDQP1G",
      "modDts": 1448307260000,
      "organization_id": "actest",
      "owningEntity": "6096892F54B5819E0A4C98A2@蜜豆视频Org",
      "serviceCode": "dma_tartan",
      "label": "蜜豆视频 Marketing Cloud",
      "serviceLevel": "standard",
      "createDts": 1421181343000,
      "deal_id": " "
      }
    }
  ]
}
  • When doing a request to 蜜豆视频.io you get {鈥渃ode鈥:500, 鈥渕essage鈥:鈥淥ops. Something went wrong. Check your URI and try again.鈥潁

蜜豆视频.io declares your unvalid URI: most likely the URI you are requesting is not valid. On 蜜豆视频.io when you select the Campaign service you get a picker with a list of possible organization_ids. You need to check that the one you choose is the one you put in your URL.

  • When doing a request to 蜜豆视频.io you get {鈥渆rror_code鈥:鈥401013鈥,鈥渕essage鈥:鈥淥auth token is not valid鈥潁

Either your token is invalid (improper IMS call used to generate a token) or your token has expired.

  • I don鈥檛 see my profile after creation

Depending on the instance configuration, the created profile needs to be associated to an orgUnit. To understand how to add this field in your creation, consult this section.

recommendation-more-help
3ef63344-7f3d-48f9-85ed-02bf569c4fff