Cross-channel deliveries cross-channel-deliveries
Cross-channel deliveries are available in the Deliveries tab of campaign workflow activities.
Select the template on which you want to base your delivery and define its content.
You can specify a target for your delivery upstream of the workflow using the different targeting activities.
In the example below, learn how to create a workflow to send an email or an SMS for push notification subscribers then a push notification one week later. To do this:
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Create a campaign.
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In the Targeting and workflows tab of your campaign, add a Query activity.
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Configure your query: select the recipients who are subscribed to push notifications as the target dimension.
note note NOTE For the push notifications, use the subscriber applications target dimension. 
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Add the filter conditions to your query. In this case, we will select recipients who have a mobile number or email address.
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Add a Split activity to your workflow to divide recipients who have a mobile number and those who have an email address.
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In the Delivery tab, select a delivery for each of your targets.
Create your delivery in the same way as with a classic delivery wizard by double-clicking the delivery activity in your workflow.
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Add and configure a Wait activity in order for the recipients not to receive too many deliveries at once.
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Add a Split activity to divide subscribers of an iOS or Android mobile applications.
Select a service for each of the operating systems.
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Select and configure a mobile application delivery for each of the operating systems.
