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DocumentationCommerceCustomer Management

Customers now online

Last update: Fri May 05 2023 00:00:00 GMT+0000 (Coordinated Universal Time)

CREATED FOR:

  • Beginner
  • Intermediate
  • Admin
  • User

The Now Online option on the Customers menu lists all customers and visitors who are currently online in your store. The interval of time that customers are shown as currently online is set in the configuration, and determines how long the Customer’s activity is visible from the Admin. By default, the interval is 15 minutes. The session ends if the keyboard is not used during this time and customers must sign into their accounts again to continue shopping. It is important to note that the contents of the carts are saved for later access.

Online Customers {width="700" modal="regular"}

The online status of customers is updated only upon customer login, registration, or any other state-changing event. It includes cart-related events, such as adding, removing, and modifying products.

NOTE
Page visits alone do not update the customer’s online status. To collect such information, it is recommended to set up Google Analytics (alone or with Google Tag Manager) or use other analytics software with ÃÛ¶¹ÊÓƵ Commerce.

See all customers currently online

On the Admin sidebar, go to Customers > Online Now.

TIP
For information about helping an online customer complete a purchase, see Shopping assistance.

Configure the time interval

  1. On the Admin sidebar, go to Stores > Settings > Configuration.

  2. In the left panel, expand Customers and choose Customer Configuration.

  3. Expand the Online Customers Options section and do the following:

    Online Customer options {width="600" modal="regular"}

    • For Online Minutes Interval, enter the number of minutes for the customer session to be visible from the Admin. Leave the field empty to accept the default interval of 15 minutes.

    • For Customer Data Lifetime, enter the number of minutes before any unsaved data entered by the customer expires.

  4. When complete, click Save Config.

Column descriptions

Column
Description
ID
The customer ID of a registered customer.
First Name
The first name of a registered customer.
Last Name
The last name of a registered customer.
Email
The email address of a registered customer.
Last Activity
The date and time of the customer’s last activity in your store.
Type
Options: Customer / Visitor
Last URL
The last URL that the customer visited.
Company
The name of the company to which the user belongs.
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