Moderate product reviews
For Commerce product reviews, a submitted product review must be approved before it can be displayed. This ensures that reviews are appropriate for public display your store. A submitted review is in a Pending status until it is approved or rejected.
View product reviews in the Admin
To view all reviews for a specific product in the Admin, do the following:
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On the Admin sidebar, go to Catalog > Products.
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Find the product that you want to view and click Edit in the Action column.
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On the product page, scroll down and expand
In this grid, you can also change the specific review by clicking the Edit link in the Action column.
Update status for reviews
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On the Admin sidebar, go to Marketing > User Content > Pending Reviews or All Reviews.
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In the list, click a pending review to view the details and edit if necessary.
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Change the Status according to your assessment:
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To approve a pending review, select
Approved. -
To reject a review, select
Not Approved. Unapproved reviews disappear from the list of Pending Reviews page.
note note NOTE Reviews with the PendingandNot Approvedstatuses are not displayed on the storefront. -
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If applicable, set the Visibility of a product review for appearing in different store views.
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If needed, change the values for Detailed Rating, Nickname, and Summary of Review.
To change the store view where a review is available, choose the needed store view in the Visibility column.
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When complete, click Save Review.
Batch update
You can update or delete multiple reviews at the same time:
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On the Admin sidebar, go to Marketing > User Content > All Reviews.
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Select the reviews that you want to update.
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Use the Action selector at the top-left corner to apply an action.
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Click Submit
Delete a product review
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On the Admin sidebar, go to Marketing > User Content > All Reviews.
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Find the product review to be deleted and open it in edit mode.
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In the menu bar, click Delete Review button.
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To confirm the action, click OK.