Product reviews
Product reviews help to build a sense of community, and are considered more credible than any advertising money can buy. In fact, some search engines give sites with product reviews a higher ranking than those without. For those who find your site by searching for a specific product, a product review is essentially the landing page of your store. Product reviews help people find your store, keep them engaged, and often lead to sales.
Commerce includes a native product reviews capability that you can manage from the Admin. You can also use an extension from the Commerce Marketplace to use a hosted review management system.
If you have the bundled extension enabled and configured, you must update your composer.json file as part of the 2.4.4 upgrade process and to manage extension updates going forward. See Upgrade modules in the Upgrade Guide for more information.
Product reviews on the storefront
When the native Product Reviews function is enabled, customers can write reviews for any product in your catalog. Reviews can be written from the product page by clicking:
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Add Your Review for products with existing reviews.
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Be the first to review this product for products with no existing reviews.
The Reviews tab lists all current reviews and the form that was used to submit a review.
Your configuration determines whether customers must open an account with your store before writing product reviews or if they can submit reviews as guests. Requiring reviewers to open an account prevents anonymous submissions and improves the quality of reviews.
The number of stars indicates the product’s satisfaction rating. Visitors can click the link to read the reviews and write their own. As an incentive, customers can receive reward points for submitting a review. When a review is submitted, it is sent to the Admin for moderation. When approved, the review is published in your store.
My Product Reviews
The My Product Reviews section of the customer account dashboard lists all the reviews submitted by the customer and approved for publication. Each review summary includes the date that the review was submitted, links to the product page, and review details.
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In the sidebar of their account, the customer chooses My Product Reviews.
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To view the full review, clicks See Details.
Enable product review features
The Commerce Product Reviews function is enabled by default.
No and disable Commerce Product Reviews, you must clear the Use system value checkboxes.-
On the Admin sidebar, go to Stores > Settings > Configuration.
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In the left panel, expand Catalog and select Catalog underneath.
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Expand
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Set Enabled to
Yes.This is the default setting that enables product reviews.
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Set Allow Guests to Write Reviews to
Yes.This is the default setting that determines if customers must open an account with your store to be able to write product reviews.
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When complete, click Save Config.
Create custom ratings
With the Commerce Product Reviews, customers can assign ratings when they submit a product review. The default ratings are quality, price, and value. In addition to these, you can add your own custom ratings. The five-star ratings that appear on catalog pages are averaged for each product.
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On the Admin sidebar, go to Stores > Attributes > Rating.
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In the upper-right corner, click Add New Rating.
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In the Rating Title section, enter the Default Value for the new rating.
If applicable, also enter the translation for each store view.
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In the Rating Visibility section, set Visibility In to the store view where the rating is to be used.
To select multiple store views, hold down the Ctrl key (PC) or the Command key (Mac) and click each item.
note note NOTE Ratings are not visible unless assigned to a store view. -
For Sort Order, enter a number to determine the order of this rating when listed with others.
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If you want to show your rating on the storefront, select the Is Active checkbox.
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When complete, click Save Rating.
The average rating for all reviews is displayed for each product on the catalog product grid page.
