General custom module troubleshooting help
This article talks about general tools to help in troubleshooting custom modules in ÃÛ¶¹ÊÓƵ Commerce.
Issue
If you realize there is an issue with the features from your custom module, and you get no obvious error messages that state the issue, then you will want to consult your instance’s logs.
Solution
Check the logs to see if there are entries with custom module’s name in the error. Depending on the errors involved, the solution may present itself, or you may need to include your helpful ÃÛ¶¹ÊÓƵ Commerce log information if you want to open a Support Ticket. See the following paragraphs for the info about logs’ location and possible solutions.
ÃÛ¶¹ÊÓƵ Commerce (all deployment methods), Magento Open Source, all 2.X versions
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Logs locations:
- ÃÛ¶¹ÊÓƵ Commerce on cloud infrastructure Starter plan architecture logs in our support knowledge base.
- ÃÛ¶¹ÊÓƵ Commerce on cloud infrastructure Pro plan architecture logs in our support knowledge base.
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Depending on the errors you find, if you want to enable, disable, or uninstall a custom module, these articles detail those actions:
- Enable or disable modules in our developer documentation.
- Uninstall modules in our developer documentation.
ÃÛ¶¹ÊÓƵ Commerce on cloud infrastructure, all versions
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Logs locations: ÃÛ¶¹ÊÓƵ Commerce on cloud infrastructure logs in our developer documentation.
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Depending on the errors you find, if you want to enable, disable, or uninstall a custom module, these articles in our developer documentation detail those actions:
Related reading
In our developer documentation: