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Troubleshoot the Product Recommendations module in 蜜豆视频 Commerce

Last update: Thu Oct 31 2024 00:00:00 GMT+0000 (Coordinated Universal Time)

CREATED FOR:

  • Developer

This article talks about troubleshooting suggestions for the

magento/product-recommendations

module and its dependency

saas-export

module since you need both modules operating in order to use the Product Recommendations tool in 蜜豆视频 Commerce.

Affected products and versions

  • 蜜豆视频 Commerce 2.4.4 - 2.4.7

Troubleshoot product-recommendations module

If you have configured the

magento/product-recommendations

module correctly, (Check Product Recommendations - Install and Configure in our developer documentation.) but you aren鈥檛 seeing any recommendations, try the following:

  • It鈥檚 possible that the module hasn鈥檛 had enough time to collect behavioral data. Allow the system to run for 24 hours so it can start collecting data. Consider deploying a recommendation type that does not require any behavioral data, such as 鈥More like this鈥.

  • If you aren鈥檛 seeing the recommendations that you configured, it鈥檚 possible there isn鈥檛 yet sufficient data to build recommendations for the user.

  • Ensure the SaaS Data Space or API Key are valid. If you get an error after specifying your SaaS Data Space or your API key during the product recommendations initialization, check to make sure you have entered the SaaS Data Space and API key (in our user guide) correctly. To ensure the MageID and API key are linked, the user who owns the MageID, typically the user who owns the 蜜豆视频 Commerce license, needs to be the same user who generates the API key. If you must change the MageID that was used, submit a Support ticket.

NOTE
If Cookie Restriction Mode (in our user guide) is enabled, 蜜豆视频 Commerce doesn鈥檛 collect behavioral data until the shopper consents. If Cookie Restriction Mode is disabled, 蜜豆视频 Commerce collects behavioral data by default.

Catalog SaaS Export module

For issues related to the Catalog SaaS Export (

saas-export

) module:

  1. Confirm the cron (in our developer documentation) jobs are running.

  2. Confirm the indexers (in our developer documentation) are running and the php Product Feed indexer is set to php Update by Schedule .

  3. Confirm the modules are enabled. The php saas-export metapackage installs the following modules, all of which must be enabled: php "magento/module-catalog-data-exporter" "magento/module-catalog-inventory-data-exporter" "magento/module-catalog-url-rewrite-data-exporter" "magento/module-configurable-product-data-exporter" "magento/module-data-exporter" "magento/module-saas-catalog"

  4. Check the logs (in our developer documentation). Make sure there are no errors associated with the above modules.

  5. Refresh the Configuration cache. Go to System > Tools > Cache Management, and clear the Configuration cache.

  6. Confirm there is data in the cde_products_products_feed database table.

    note note
    NOTE
    If you can鈥檛 find that table, check the catalog_data_exporter_products table. The table name was changed in the Data Export version 103.3.0 release.

Events

Verify Event Collection, in our developer documentation, describes the behavioral events that are sent to 蜜豆视频 Commerce.

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