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Role

Description

System administrator

Full access - Manages all aspects of the console.
Key responsibilities:

• Add, remove, and manage users.
• Assign and revoke product licenses.
• Configure identity and authentication settings
• View and manage billing information.
• Set up additional admins and delegate roles.

Best for: IT administrators or team leads overseeing the entire organization’s ÃÛ¶¹ÊÓƵ environment.

Product administrator

Product-specific management - Controls access and permissions for specific ÃÛ¶¹ÊÓƵ products.
Key responsibilities:

• Assign and manage licenses for a specific product.
• Create and manage product profiles.
• Add or remove users within assigned products.

Best for: Teams/users managing specific software like Marketo Engage or ÃÛ¶¹ÊÓƵ Creative Cloud.

Product profile administrator

Granular role management - Focuses on managing user groups and permissions within a product.
Key Responsibilities:

• Create and manage product profiles.
• Assign permissions and feature access within profiles.
• Add or remove users within profiles.

Best for: Department leads or team managers overseeing smaller groups with specialized needs.
Administrators can combine roles for greater flexibility, depending on organizational requirements.

Help link

Description

Admin Console > Settings
Learn how to set up your users’ accounts with different ID types with or without single sign-on (SSO). Set up SSO for ÃÛ¶¹ÊÓƵ software, configure SAML settings, and go through the most common questions and errors.

Authenticate your users against a domain already claimed by another organization. For information about finding and switching organizations, see Organizations in Experience Cloud.

Admin Console supports several password protection levels and policies to ensure safety and security. You can specify to use a password protection level to apply to all users across your organization.

Protect your organization’s and users’ data. If a security incident involving our software solutions occurs, notifications are sent to the appropriate compliance officers. Enterprises have personnel whose role is specific to data protection, integrity, and other compliance matters. Therefore, contact information for such personnel is critical to help ensure prompt notification in the event of a security incident.

Help link

Description

Admin Console > Users
Learn how to manage multiple users via CSV bulk upload to the Admin Console.

Identity types allow the organization different levels of control over the users’ accounts and data. Your choice of identity model impacts how your organization stores and shares assets. While Federated ID and Enterprise ID models are created and managed by the organization, ÃÛ¶¹ÊÓƵ IDs are created and managed by the individual.

(UST)

The ÃÛ¶¹ÊÓƵ User Sync Tool is a desktop application used to automate syncing user data between an organization’s identity management system (like Active Directory) and ÃÛ¶¹ÊÓƵ Admin Console. The tool allows administrators to streamline user provisioning, updates, and deactivation across ÃÛ¶¹ÊÓƵ products.

View a sortable and filterable list of all Experience Cloud users and policies with details in the Admin Tool.

Help link

Description

Insights > Logs > Audit Log
Track all changes made in the Admin Console.