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Transcript

Welcome you to the session. So my name is Scott Rigby. I’m the principal product manager for ÃÛ¶¹ÊÓƵ Commerce across the Japan and Asia Pacific region. I’m going to be your host today, so we’ve got a pretty packed agenda. But before we kind of dive into the agenda, I just want to talk through the what’s coming up from ÃÛ¶¹ÊÓƵ perspective. And we have ÃÛ¶¹ÊÓƵ Summit coming up. This is our big customer events for the year that’s happening in Las Vegas. If you are lucky enough to be able to be able to get over there, we encourage you to register and go and enjoy the experience. If you’re not lucky enough to be able to to be able to get over there. We do encourage you to be able to join us online and we also around the APAC region, we will be having face to face events where we’re running kind of a virtual live event within the office. You get to meet not only the ÃÛ¶¹ÊÓƵ staff, but you also get to meet other customers within your industry. And it’s a great event and all and we encourage you to register to sign up. So QR codes there, the dates of when it’s going to be running are up in front of you and we’ve got a pretty packed agenda. So you can see from kind of the the sessions as well as the labs that we’re going to be running, that there is a huge amount of content that we can be talking about. We’ve got some amazing case studies and we’d love for you to be able to join in on that. And we will be running later in the quarter. We will be running, you know, sort of what we call best of summit around the IP region. So look out for invites to join us face to face for those events. Now, in respect of today’s agenda, it’s going to be very packed. We are super excited to be able to get our partners to come showcase some of the amazing innovation of what they are doing with the ÃÛ¶¹ÊÓƵ Commerce Technology. So the agenda is going to be first up, we’re going to have Aron Chief Lee from BALLANCE come and talk through some of the innovation and customer examples that they’re going to showcase. When I followed that with Abhishek mathur from 18th DG Tech, who are going to be also talking through some great case studies that based out of India. And then we have Allergan, a partner of ours here and based out of Adelaide in Australia. We’re also going to be showcasing and then lastly, we’re going to hand it across to to our CS Erika O’Connor on. Our team is going to be demoing some innovation as well. So you’ve got the best of both worlds, both our partners and our ÃÛ¶¹ÊÓƵ Subject Matter experts really showcasing what they can do on the tech. I’m not going to be talking much more at this point. I’m going to hand it across to Aaron because we’ve got a lot of content and great examples of ÃÛ¶¹ÊÓƵ Commerce that we want to showcase for you today. So Aaron, welcome. Thanks, Scott. Good afternoon, everyone. Thanks for the opportunity to be talking to each of you. I pressed the presenting teams button and I’m not quite seeing it come up. Can anyone see this coming up for us? Sara Yeah, it doesn’t let me skip through, which is interesting. Let me just try it again. Here we go. What’s great about this is we did a tech run through and it all worked fine. So that is definitely not what we want to do. Okay. So as the intro was, I’m Aaron. I am the commercial director here at Don’s. I’m really quickly what we do where I wear a platinum partner of ÃÛ¶¹ÊÓƵ. We specialize in ÃÛ¶¹ÊÓƵ Commerce. We were one of the first partners in the region and we really do our business around the product. Then Magento, now ÃÛ¶¹ÊÓƵ Commerce. So what we do is we do digital commerce strategy. We help organizations understand what they need to do to reach the business goals that are looking to do. We build hybrid solutions. We do a lot of work in B2B, a lot in digital direct to consumer business. To consumer. We create marketplaces, we help organizations sell on marketplaces. We build stores that sell into multiple regions, help organizations sell internationally. And one of the sites that we’re going to be talking about today is an organization that has multiple brands, multiple websites out of the one ÃÛ¶¹ÊÓƵ Commerce location. They are doing some omni channel integration as well. They have lots of stores and we have helped this organization and with our website performance and optimization. So the organization that I’m going to talk about is Mardi ten. It’s actually independent hardware group. So. Martin and Hearne Timber and Hardware and a whole bunch of other brands sit on the independent hardware group. I don’t think independent hardware group is as much as a household name as my tent and home timber and hardware. But the team at IHG, they have those brands, but they also have designed ten plans plus thrifty link hardware. They do a combination of business to consumer retail and they also do a lot of trade. So home timber and hardware is one of the biggest timber retailers or wholesalers I guess in Australia as well. So, you know, they’ve got over 500 stores. What’s interesting about the organization is that the independent hardware group, as the name suggests, is a group of independent people that are selling things under the title of my or home timber and hardware. So independents, great. I mean, each of these business owners have a lot of choice in how they run each of their stores. And it also means that they have a bunch of choice around the technology that I’ve used in the past. All too often, small hardware stores become a minor tent, and that creates a lot of different challenges for the business around consistency, for technology and a few other challenges as well. In terms of the journey we’ve been working with Marty for, I want to say, over five years now and they came to us and we actually didn’t build our original site. It was built by an organization that wasn’t a certified ÃÛ¶¹ÊÓƵ Commerce partner and they were having some problems with the site. They’re having problems from a technology point of view, but they’re also having problems from a strategic vision point of view. Might have ten, as I’m sure most people would guess, is chasing the big green box of Bunnings. And to do that they need to have a really robust digital strategy and we’ve been working together with them to help create and execute on that strategy. So the early stages with them was to do a card review and an infrastructure review really to set the foundation of the application to build on this strategy. We implemented click and collect early on, and because we had all these disparate systems, we didn’t have a really good view of inventory. So to build a click and collect solution to avoid overselling, we need to know where the stock is in all of the different sites and in all the different stores. And so that was a challenge. When we first launched it, they didn’t have visibility those that imagery. So we implemented it. We upgraded to understand where all the inventory was. And then we also implemented nationwide delivery before they started working with us. If you were to place an order online on the monitoring site, it would go to a centralized fulfillment area and they would ship the goods to the customer that way, as you’d expect when you’ve got 500 stores, all of those stores have stock and are being able to understand where all of that inventory is and then be able to ship products from those stores is a massive game changer because it means faster delivery times, better customer experience and oversight. And so we reconciled that this thing called COVID happened. I’m sure we all remember that. I’m from Melbourne, which is I don’t know if it’s probably, but we had the most lockdown city in the world. And what happened during COVID is a whole bunch of people were stuck at home and a lot of people wanted to work on their houses. And so my kitchen had this influx of interest on their site and because a lot of people were locked down, a lot of people couldn’t leave. People were ordering more and more online. If you remember, there were some essential organizations that were allowed to stay open. My kitchen was allowed to stay open, and so tried customers in person, and they were also, as the pandemic developed and they allowed they were allowed to have people come and do click and collect. But you can go in the store and browse. And so what happened was that the order management system that we inherited from the previous partner wasn’t able to cope with the influx of orders. So we rapidly scaled and built out an order management system for 9 to 10 so that we were using Peterborough Studio. We are able to understand where all the inventory is and as a store team member, you can walk around the store with the iPad, you can see all of the orders that have been placed online and assigned to that particular store, whether it’s for home delivery or for cooking, collect and the team members from the little screenshot that you can see on the screen, they’re able to manage each of the orders so they can do things like update orders, create shipments, mark items is ready to collect if it’s a quick click and collect order, they can create labels, but also really importantly, the store team member can order a product from the centralized fulfillment center as they are handing that item over to the customer. So as an example, if we have one ÃÛ¶¹ÊÓƵ Commerce portal in stock and this one is the one that I’ve got in stock and someone’s bought that as a click and collect item, shameless plug for my bottle there. So as a team member, I can have that item automatically replenished into my store. So I’m not losing out on the items that I. Bissell So I’ve got some deep systems integration from ÃÛ¶¹ÊÓƵ Commerce also into the back end systems as well. So this allowed them to have fully integrated workflows or new management tasks. And we continue to build out on this over the last couple of years. The next challenge that we need to solve for my kitchen was that each of these independent retailers actually operate their stores really differently. Organizations Samaritan stores in the rural community are really different to the Model ten stores in in cities or in suburbia. And so we work with them on a ten team and their store network to understand that each of these stores, one of the ability to create and manage their own content and their own promotions. And so what we’ve done is we have integrated an advanced content management system into a derby commerce, which allows of really cool flexibility for store owners that want to to go in, manage all of their store information, but also do things like create events, do blog posts. Once a user actually jumps onto the site and selects their local store as their preferred store, we’re actually bringing in content into the home page, into the banners, which talks about a wide range of different promotions or new products. And what we’re pushing at the moment is to allow each stores to have no limitations around listing their own products at their own price as well. So it’s fully self managed. The store owners have the ability to create this content. The marketing and digital team have the ability to have direct governance around the content so that all of the assets stay on brand have great templates and it’s a really unified experience as well. So there’s been a whole bunch of different challenges. I mentioned Brand before, so the mighty ten team have a strong trade, go to market strategy. We need to make sure that the traders are able to see the right products at the right pricing all of the time. We need to ensure that the consumer experience is 100% on brand as well. We’ve helped monitor and integrate the platform into a customer data platform. So we’ve got single view of customer which allows us to do targeted personalization both on site but also through that email marketing platform with the correct product recommendations based on order histories and lookalike audiences as well. We have integrated into a fully online offline loyalty platform. So if you have been into a manhattan store or you shopped online, there’s a whole bunch of different code actions to join the Mighty Rewards program. It’s a points based system. The more points you accumulate, the more discounts and and things that you’re you’re able to do. You can also get your receipts, SMS to you. And that’s all tied into that loyalty platform as well. We’ve focused on Dropshipping. So Martin has a huge amount of products through a wide range of different suppliers that they’re able to work with. We have now enabled a Dropship Marketplace model that allows Martin to extend that range and beyond exactly what they have in their stores or across that warehousing network as well. We’ve got a bunch of little mini sites for the other brands that are part of independent hardware group, including principal kitchens, which is like a beautiful looking site that has amazing imagery that really does inspire people that are looking to do a kitchen refurb, which I actually did. And we actually use Principal Christian’s for my own kitchen based on some of the stuff that my life loved on that site. And we also did a whole UX and checkout redesign for them throughout the journey as well. So in terms of the outcomes on it, it did flip up at the start of the presentation by accident, but huge stats around this 315% increase in transactions really pushing the envelope of what they were able to do, which really does show how important that order management system was. You know, you have triple the amount of orders and not have a system to go and handle them. You can see how important that was a massive uplift in growth, 234% growth in online revenue as well. And also they are getting more eyeballs on the site. But we’re also pushing the conversion uplift as well by by 6%. So the journey does continue. I think I’m out of time. So thank you so much, Scott. I don’t think we have questions, but what I will do is I’ll pop a link to the case study. It does have a short four minute video that describes a little bit more about the work we’ve done with multitenant How. Habiger Great. Thanks so much. Thank you Aaron And yeah, place story us to reach out to our end. If you’ve got any further questions he’ll be monitoring the questions that come up in the chat. But I think we can respond directly in this sort of team session. So yeah, feel free to reach out to our and I want to hand it across now to you to appreciate from the Gitex you run through some of the case studies that is striking the obvious. Like if you start sharing where it’s all coming from, then sorry guys, I know we to say, yes, I got muted. All right. Give me a second. Let me quickly share my screen. Right. I hope you can see my screen. Yep. It’s coming through. Thank you. All right. Thank you, Scott. Good morning. Good afternoon, guys. I’ll gladly start with my introduction and then I’ll present a few case studies on the projects which we have delivered across Asia-Pacific. So my name is Abhishek martin. I am the director and CEO of 18th Digital. I’m based out of Noida. I am an expert ÃÛ¶¹ÊÓƵ Commerce Certified, talking about our organization. So we are into digital, We are ÃÛ¶¹ÊÓƵ’s gold partner, we specialize in commerce. We cater to customers in B2B and B2C space across industries to name a few customers. You can see on the screen be a book on a lot of brands which are known within India, Australia and even global brands. For example, Lacoste, Crocs, Converse, Zeke and Garrett Lane, Wine Direct. You know, all of these brands we have worked with, they are on ÃÛ¶¹ÊÓƵ Commerce Cloud. Without taking much time, I would like to jump on to the case study. So first I have chosen as a brand apparel brand of fashion brand in India, which has got around 175 e-commerce, the online stores, physical stores in 68 cities in India, the challenge they were facing where they were on Magento open source, but they wanted a stable system to run their promotions. So they got a very popular sale, which is called the Red Dot sale, which they ran across their stores plus online as well. So the challenge was, you know, they had no visibility on what stock is available in the store, and that’s how they end up having a lot of stock available in certain store bought online. It’s not available. And, you know, the inventory is just sitting idle. A lot of returns and cancellations because of poor implementation on on Magento open source. They wanted to expand their business as well not only in India but overseas also so they wanted multi location based website with multicurrency switcher based on the geo location of that particular customer was coming onto the site. So we suggested we recommended them to move to ÃÛ¶¹ÊÓƵ Commerce and this was one of the first projects on BWL Headless Commerce using ÃÛ¶¹ÊÓƵ ÃÛ¶¹ÊÓƵ Commerce Studio Studio. They built this website. We have got two different websites running from one single back and one is for India and one is for international. Recently we have done endless aisle for them where we connected all their physical stores through to our to become so they have got in the physical stores, they’ve got their air bags which they can take to the customer, they can take the owner even the inventory. If the inventory is not available within the store, the customer can place the order online or through the POS machine on that store and that product will be delivered at their doorstep. So multi-location multicurrency geo based reduction. So if you’re in India, you’ll see so much dot com slash in other ways or from from anywhere else in the world, you’ll see social commerce India. So we connected to a systems order management systems for different type of order logics. They have got order splitting routing. Lot of configurations have been done connected with the OEM system and as a result we have seen a very good growth with the organization. They’ve got around 30,000 SKUs at the moment. 300 orders per day is what they receive and we have seen a 30% increase in revenue for this particular customer. So that was thoughts I would like to move on and things like as an example, does the case study next? Well, so you know, they would have bought this from this website. They are into outdoor gears. And so they wanted to they had a legacy system which is causing a lot of issues for them. Again, Magento open source was was there. So the front end was not that great and they wanted to have a robust and scalable system which can be listed on the cloud so that they don’t have to worry about their own infrastructure and go don’t have to manage the infrastructure. So that’s why we suggested them. ÃÛ¶¹ÊÓƵ Commerce Headless again. So this is BW based system based on ÃÛ¶¹ÊÓƵ Commerce. So in here they’ve got, you know, six different countries to cater and support different currencies plus different languages. So we created a multi store on BW for them for Australia, New Zealand, Canada, US, UK. So and then we integrated a third party tool called Big Lot, which does the localization for them. The language change and that is integrated in here. They have got Multi-zone inventory, which is a native functionality over the legal ones. We have leverage that functionality and we are showing the inventory to, to the, to the customer from, from their warehouses. You can, you can see a very good increase in the traffic. So 40% increase in their total traffic, 600 plus orders per month with three or 3000 schemes. I’ll move to the next one. This is one of my favorites, Crocs India. You know, we use it every day. You know, they are they’re a globally renowned brand. A lot of SKUs. They have got they had to do this, these small little chips, they call it like you can see on the screen. So, you know, globally, Crocs is on Salesforce. So this was a major challenge for us to help them understand the capabilities, what Magento can do. They tried Salesforce as well but didn’t succeed. So we recommended ÃÛ¶¹ÊÓƵ Commerce because they wanted scalability and customization, because in India there are, you know, the customers are very demanding. So they were facing problems with their at that time website with the high bounce rate, low conversion rates, the payloads are too high load data accuracy is what what was happening there. So in the end we did the audit for their existing website. We go down all the requirements, all the features and functionality, and then we recommend you go to e-commerce for this type of customization and the complex features they have. But again, this is on ÃÛ¶¹ÊÓƵ Commerce Studio. They are in. We have connected their stores. They have got around hundred and 40 physical stores as well. It is all connected through the back end using multi source inventory. We have connected our management system and integrated that with the trip solution. We have done the complete automation of their return management. So even if the returns are coming, they’ll be processed automatically and the refunds will also happen automatically through the bank. So they, they don’t have any technical person in their organization. It’s the 13th digit digital team who helps them do all of this at once. So even the promotions and the sales and everything from audit on end here. The most interesting part here is when we launched them in 2022, they were number six within crocs globally as in terms of revenue. And within one year they moved to the top ranking within Crocs Global. And now they are one of the most revenue generating country or business across India is at the moment they’ve got 90,000 plus SKUs, including these little tidbits, 700 orders per day normally is what we see in the sale period. It goes up to 1200, but 1500 orders per day. And we have seen 200% increase in the customers that the new customers are coming to the website and of the record. I also know that their revenue has increased a lot because that’s why they have become the number one within Crocs India within the Crocs global. So that’s all I got for today. Got my details here. If you’ve got any questions, I’d be happy to answer anyone. Fantastic. Thank you. I appreciate that. Some great case studies, particularly like the crocs, the Crocs one and great platform and ÃÛ¶¹ÊÓƵ Commerce and the performance that we saw. So I’m going to hand it across now to Jonathan and the elegant team. Thanks, Scott. All right. Seamless and handover. Thanks. Have a great great to see those examples. All right. So so what we want to do today is have a look at a project that our teams are really excited about. But I guess equally importantly, really grateful for the opportunity that we had to work with an amazing client and established a foundation that we’re going to continue to build on within my many years. So I’ll just share my screen so we can bring that up and what we will see here is a very attractive looking, bright red Mitsubishi Say we went for the time here for Mitsubishi Motors Australia, who are based in Adelaide, to really lift up their online experience around people considering a mitsubishi vehicle. So firstly, the obligatory who’s Allegiant. Well, apologies for the scare, but we’re attending a robust here in Adelaide. As you can say. We like to have a bit of a laugh. That’s all of the crew and our annual fundraiser for 2:00 in Part I. We’re about 100 people here in Adelaide. We’ve been working in the Magento and ÃÛ¶¹ÊÓƵ ecosystem for over 15 years, really proud to have won a number of awards over that journey, some of them here on Spirit of Excellence and Innovation around Composable and Headless, which is certainly part of the topic today. And I guess the crowning glory for our team in the last couple of years across all platforms within this region voted for by clients, which makes it even more special. The Agency partner of the year, the VIP award. So spoiler alert, that’s coming up for voting very soon. So get your votes in. Thank that. The challenges that we had with Mitsubishi was really to help them as one of the automotive manufacturers here in this region and experienced across the whole guide really coming out of Kyiv. It was challenges that were being faced. There was a significant drop off across the industry in terms of vehicles and interest in vehicles and certainly in the last 12 months economically, that’s continued to compound that. And so what the mandate was for Mitsubishi is that, you know, when people do come to their website that it is absolutely, you know, every eyeball is precious, shall we say. So someone who’s coming and demonstrating interest in a vehicle, we want to make sure that they’re have an incredibly intuitive and engaging experience so that that interest can actually be converted into a qualified lead. So we took some time to think about how to redesign that. And then more importantly, how do we build that on top of a really broad ÃÛ¶¹ÊÓƵ Experience stack and generate the business outcomes that the team was looking for. So I’m going to start with you, Antony, who is our project manager and talk about what we did. Okay. So yeah, All right. So the project itself was to pretty much redesign and introduce a new build across configurator app. So the built in process configurator app is an app that that customers can use on the website to basically configure the vehicle of their choice within the options that are available. So my main goal was to increase load conversions, as Jonathan said. So we really focused on the UX experience of the app itself and in doing so we looked at how we could enhance the ease of flights within the app. There was a previous version of the app and that was a multi-page configurator. So as customers work through each step of the configuration, they moved on the next page. The problem with that was that some selections I made early in the process impacted on the options that were then available to them, and I couldn’t necessarily see that. And they could use the back button and change their selections, but it wasn’t necessarily intuitive. There were also areas that we could improve to enable customers to better compare and review features between different models, to enable better decision making. We also needed to provide more transparent pricing. So that was largely increasing the prominence of the price component so customers could actually see the price updating as on making their selections. There’s also a component on the site that lets customers identify themselves by location and the type of customer they are and sort of seeing the price impact of that. And that needed to be more prominent in the previous version. They weren’t interior images for the vehicles, so that was introduced as part of this version. And we also saw introducing new accessory showcase to really show the wide range of accessories that are available for each model and enable a customer to add them to their configuration without that overwhelming the overall user experience. So I’ll just take you through a quick demo. Okay. This is remembering my previous build of the return visitor. So it’s asking me if I want to continue continue with that build in this case or just I’ll just say nice things for now, just to show you that as a new visitor, this would be my entry into the configurator. So this is the Vehicle Gateway page, which shows me the vehicles that are available. I will choose pictures for. So as I mentioned earlier, the previous version of the app was a multi page app. We moved to a single page app so you can configure the vehicle with all the options within the one page experience. So what that’s enabling me as a user or as a customer is I can start seeing that as I’m making my selections, what my options are, and I can easily go back and change them and sort of see what the impact is. I’ll just go to four wheel drive and I can start sort of comparing the models that are there by selecting them, looking at the key features, and I can sort of look at the different views of the vehicle based on my selection. I’m actually going to select the GSA. Good choice. And I will also change the color. And as you can see, my price is updating as on making my selections. So this is the price component. It’s identified me as a private driver, a customer. I can change that location if I need to because the price, the drive away price might vary between South Australia and New South Wales, for example, just because of taxes and things like that. I can also identify myself as a business operating lease customer and you can see there that the price is updated. Now giving me the the weekly fate, I’m going to go back to private driveway. As mentioned earlier, we went interior images before for the vehicles and now I can sort of see these in this particular model example, there aren’t interior options, but if that was available, that would also come up. This takes me through to the accessory showcase so I can see the range of accessories that are available and I can start viewing the details of those accessories. I can add and remove them to my build and I’ll just go back and add the Black emblem pack that now leads me through to pretty much the summary of my field as a private driveway customer. If I buy this vehicle, I’ll have the advantage of the Diamond Advantage package, which gives me ten year kickoff warranty and capped price servicing. I can also see the latest retail offer that’s available for this particular model and I can get my price summary by a breakdown showing me everything that I’ve included in my configuration. If I’m looking at car financing this purchase, I can use the finance calculator to work through my payments and what that would look like. So as I’ve actually been configured writing this, my configuration has been saved in the URL. So that’s actually showing me everything around what I can figure out, and that enables me to copy and share that length with my partner. Or as you saw earlier, if I come back to the configurator, it will remember my configuration and it will ask me if I want to continue that build or starting me to. And then I think the only other after that, we’ve got two options to get a client or book a test drive. I’m going to select get a quote. So this is the all important lead generation form and it’s identified my local dealer. It also gives me other options that are available to me. I can select which local dealer I want to deal with. I can submit my contact details and it will send that to my local dealer along with the configuration, my configuration, so that that dealer can follow up. So obviously having through this process and submitting my details, I’m a pretty good qualified lead. So overall, I hope what we’re showing you here is a pretty simple user experience in which you can the interface allows you to configure your vehicle of choice within all of the options that are available in a one page application. But as a team member mentioned to me, we’re essentially providing customers with access to a whole product catalog through this and through this app. So I will now hand it over to field to talk about the technology behind the app. I will get and check the camera angles that we going to catch. And I will. Thank you. So sorry. I’m sorry. Yes, click great. Start right on AM And oftentimes developer relations are very curious, quite a high level over some of the technical things that we went through in this project. So architecture some way, like I said, to give some insight into the scope of the development process. We had two repositories for code, three different environments and two data sources to consider. So we kept the APC and I am as in ÃÛ¶¹ÊÓƵ Experience manager, we kept them separate because we knew this was going to be a very high velocity project and we were confident in the future we would be able to bring the BBC work into a. So essentially also allowed us to take advantage of a third party hosting platform to deploy feature branches for each pull request. So as someone writing supply request, you could view an independent build of the app with those code changes to have a look and test. So with such high velocity and complexity, this is pivotal just to make sure that we don’t reintroduce so we don’t cause regressions and so that we can show we have a high quality output so that separate requests. How do we get this on to the website? So I may we get into and there’s a bit of magic to the way that we’ve done that, but at a very, very high level, what we do is we build the React app with the optimized output structure for and then you build a package and then we install the app into a And so at this point the PPC exists as an actual component inside AM. So in both can drag and drop it onto a page as I would just like any other, any other component of the solution that allowed us actually to provide the author with control of configurations. For the. BBC so they can actually take advantage of the contents staging for ÃÛ¶¹ÊÓƵ Commerce. So this allows them to make changes, then preview those changes before they actually go live. So if any vehicle, one of year, for example, is going to go live, they can change things and see how that looks and update accordingly. So they don’t need any developer effort to assist with that. Yeah, so two data sources. So that are needed for the app comes from two data sources, primarily using completely different conventions and technologies. So I use images and content and then ÃÛ¶¹ÊÓƵ Commerce is fed data three separate and we get a range of things. So primarily product data, but in some cases we actually get the same things from both. So we get this kind of information from both, which is fun. Yeah. So some of the conventions in the AMP issue, as I mentioned, or the demo for short can seem a little bit convoluted and at times a little bit inconsistent. So for example, to fetch an image for a Triton in graphite gray color, you would need to traverse through eight different photos. Each level down depends on which option you’ve selected for the vehicle. So those are choices like body style or transmission of fuel type and so on and so forth. Other assets in the data are also stored similarly, but sometimes a little bit less consistency. So for example, with accessories, the accessory images might be in a particular location, but they might also be a more specific vehicle option somewhere, which is somewhere else. So we need to be aware of these things. So we had to consolidate the products that are coming from ÃÛ¶¹ÊÓƵ Commerce, which dictated what options were available with the conventions in the day to show the relevant images and information to the user based on the vehicle that they’ve selected. Additionally, we also needed to account for how routing would work with a single page application, post the inside AMP, and then we had to format the URL in such a way that somebody had booked something from the previous PPC or, you know, they had saved a link somewhere. If they reload that with a new one, it actually takes them to the same place. So it leads to the invalid configurations or the closest possible thing. Yes. So complex logic and underlying systems like this provide us with a major challenge for the development process to build a robust, resilient performance system. Like I said, we essentially have to build a fully interactive catalog into a responsive single page with a dynamic pricing based on the user location pricing type of finance option to make calculations a little bit more as well. So really effective collaborative efforts, well able to work through all of these constraints and build a system that’s managed to tick off every single box. A very patch showed up. So we’ve also managed to build that future logic and we’ve got some optimized optimizations in the pipeline with some really good features that we’re actually just waiting for the authors to have content to be available for us in this. Notice that there’s quite a lot in the output, actually one of those being ÃÛ¶¹ÊÓƵ Analytics. So that was also a major part of the project that helped in parallel to all the other development to help understand the success of the work and the user response since launching oh Handed back to it there or Jonathan Cote. Thank you. So with that analytics, it’s a really powerful tool that websites that you are most familiar with. The job eCommerce may not have come across before. Obviously Google Analytics is well known in the industry, but with since GFR has become the mandatory, we’re finding a lot of clients looking at ÃÛ¶¹ÊÓƵ Analytics as an alternative and there’s very good reasons why and this is a great example of that. So sophisticated around analytics in terms of understanding that the customer’s journey and to be able to put that into context with these complex, you know, single interactive experiences is a really great scenario that ÃÛ¶¹ÊÓƵ Analytics has enabled for us. So we’ve been able to execute all of this program. That Experience Manager that they drive. eCommerce analytics within a very short of time, just a few months of development effort. And that’s definitely a testament to the design of the tools such as analytics to support APP. So rolling into the results. So at the end of the day, the great business outcome for Mitsubishi was that there are substantially more qualified leads that are being generated for the dealer network. So as we said right at the start, every eyeball is precious and being able to translate into blades for the dealers to follow up on. But what’s also interesting is not just are they more about customers spending more time in the configurator, which is somewhat counterintuitive, usually we would expect that, you know, making something more intuitive means that people would get through. Quicker if we had. Resulting in more light. What we’re saying, again, the behavior that’s coming through from analytics is that they’re really enjoying spending the configurator and they’re exploring a lot more of the different options, the accessory packs, the different variations. Sorry, but that extra time they’re spending is not at the cost of being able to find their way through to completion. So we think that’s a great endorsement of of the experience. And one point that’s important to call out is, again, in the current economic environment, not only customers are harder to convince to come to your site and necessarily to complete the engagement with your site, but there’s a lot of pressure on internal users. So as Phil said, this site is completely data driven. So all of the combinations of what variance and accessories and add ons comes from the back office space system and the amount of work required for the in-house Mitsubishi team to curate and enhance the experience is significantly reduced as part of that. So it’s a double win to not only get more customer engagement, but to reduce the effort for the internal time and let them focus even more on building the next phase and the previous analytic solution had significant gaps in terms of its ability to capture all of the user behavior and interactions. And we’re now 100.00% of the interactions being recorded, which is gives them a lot of confidence in the data. And ultimately, as we said, a high conversion rate as as as as well as more late themselves. So thank you for listening. I would love to hear your questions. Please drop them into the chat and let’s talk soon. I think Eric and Sara. Erica already doing. Fantastic. Thanks. So I’m going to start off by showing my age to everybody. When Scott and Sophia asked me to come along to try some of the innovative things I see our customers doing with ÃÛ¶¹ÊÓƵ Commerce, the first thing I kind of thought of was this old advert from the 1980s and 1990s. Anyone remember this kidney? That’s a unique body. The first thing that came to my mind was really, Well, that’s not how you do commerce. I wasn’t going to do a Scottish accent because I was wondering if Colin was going to be on this call and I didn’t want to embarrass myself. So a lot of our customers come to us because they have very different or complex needs for to deliver some kind of customer experience using products and categories and such like. So I’ve pulled out some of my favorite ones we’ve seen over the last few years. What I have found really interesting from today as well is that what the guys were showing were all Peter was and the ones I’ve pulled out of this as well. The reason we’re seeing that it’s so much is because it allows for merchants to have a really fast experience for their customers and zero downtime deployments as well. The first one I pulled out is more of a commerce equipment experience, but they actually hire out items. It’s not a purchase of the item itself and what they’ve done. Brendan Hire, who worked with a UK agency, have done this really great bundling and grouping of products. You have the mandatory products that are bundled in and for energy shopping cart when you choose something and then they do some great upsell and sales in a really nice user experience, you’re not purchasing the item, the actual configurable is the item and the symbols are actually the periods. You can hire that item for another one that I’ve really liked recently. And this is a great customer who came to us and said, Hey, look, we want to set up an online marketplace for farmers to be able to sell off items that they have. And this was a group called Australian Community Media, and they worked with Web plus five to build this out where customers can come along and look someone who wants a hay bailer, come along. I wanted to find a hay bales. I want to actually get one that is close to me and what I really like that this does is when I share my location and I start searching what it does, it goes okay, from where you are, I’m going to start increasing the range till I find the closest one to you. It’s a nice little piece of work that was done there. And then when you actually go to look at the products, this is an ecommerce experience because no one’s buying the hay bales through this site. What I’m doing is on finding the hay bales and then I can see the details of the farmer who’s selling it and I can send them an inquiry through the site. So it’s a really great innovative way of using commerce. And they’ve used the search capabilities of ÃÛ¶¹ÊÓƵ Commerce. They’re using the product recommendations for upsell and cross-sell and personalization. They’ve used PWI Studio to build it out and they’re using the commerce category and product attributes structures to be able to manage this. Another one which is in in a ways another marketplace. And this was built by Ballance. I really love it. It’s skill finder. This was started during COVID when the government said to balance, Hey, we want a way for people to be able to have one place where they can find lots of different courses that they can use to upskill themselves. So what this school finder does is, again, it’s not a an online transaction portal, what it is. And you go for ÃÛ¶¹ÊÓƵ products. I want to find the category business tools and admin tool courses. So this is during a couple of minutes ago with them. So what happens is all of the actual courses are available and then you can go to the course and enroll into the course. So there’s a marketplace capability where the vendors who are supplying the courses can actually put them into the portal. Another one that I wanted to pull out and this is again by L’agent, I can kind of go a little bit deeper here because there it is staging, it is not live, but the customer was really, really nice and allowed us to actually have access to this staging environment so I can show you some more innovative things that can be done in a portal. So this is Fruit Box group. There are B2B companies who create food boxes and milk subscriptions and milk boxes that officers will buy for their their office. And as you can imagine, one company might actually have several offices in a city or even around Australia. So a lot of complexity there. Talking to Milk Box Group at the very beginning of this journey, they were telling us how they had 200 different prices for a two liter bottle of milk, depending upon who the customer was and where in the country that customer was. So looking at some of the great things that they’ve is I’m logged in as a company at the moment and I can actually organize deliveries for my different offices that I’ve got. And each of those different offices will have a different price because they will be in it maybe in a different state. Here. I was so clever having everything organized beforehand. Hey. Yeah, just jump back in and is taking me to my fruit box. Fantastic. Now if I change my my, my box of fruit prices. 2940. But if I change myself to Western Australia, that same box of fruit has a different price because it’s in a different location. And that’s really, really cool to see. I can also have multiple subscriptions. So what they’ve done here is that they’ve got these standing orders and I’ve used the commerce capabilities around B-to-B and requisition lists to be able to do this. So here all my different addresses and this address here, I actually have two standard standing orders where I get my fruit fruit weekly and I get my coffee and tea. Coffee and milk on a fortnightly basis. I can also mix my shopping cart so I might actually go and type by something that is I actually want to just grab some extra coffee so I can add that to a shopping cart and transact with that. And it will be a mixture of a standard purchase and a subscription purchase and a legion of built in all the standard subscription things to be able to place things on hold or to change the items, the quantity or remove or add something to my cart for to my subscription before it’s what also has been delivered. Here is real time viewing of the invoices. So this is not just web based invoices. This is real time. Look up to the app to pull the invoices in. And then one of the things I really liked is with the tick box is being able to see in the administration settings. So this is where an administrator who’s buying from Facebook group can actually say who the users in their organization are. So this is Erica and I’m actually going to see it myself. Eric is going to be set up so she could actually buy for that one site. And it stops people from being able to see what prices people at the other sites are getting. I really like that, too. That tool and that website is anyone got any questions? Also, they can meet in sales? Unfortunately. No. It looks like it’s quite group. Look, we would love to do more sessions on innovative builds. Two of the ones I think you should keep an eye out for in the upcoming months is Peter’s, which has been built by OIC. I’m about to release really great customer journey for purchasing all I will for pre purchasing your tire and muffler fittings and then another one by an agent that’s coming out soon is could DMX Children’s charity where DMX Children’s charity had created a list of books for available schools. The schools are given reward points, and the schools can then redeem those reward points for books and build up a library of books that they can use in their schools. So they’ll be different different sites and different catalogs of products for different areas of Australia. So schools with certain features will sit at surface and supporting different areas or different children of need will have different categories of books to say. So keep an eye out for that when it does come up. So thank you, Scott, and back over to you for us. Well, that’s a wrap from us. So hopefully you found the innovation you saw from our partners and our own team inspiring. You have the contact details. We’ll always be sharing out the recording as well. If you’d like to talk to him to discuss applying some of that innovation to your own business, We’re putting up a call now. We’d love to get your feedback, but but look out for them at the invite around the session. This is a monthly session where we come and showcase not just innovations and what’s happening with custom case studies. And we’ll also be talking about our roadmap shortly and talking about some of those upcoming feature updates, particularly the summit just around the corner, that the next one will be around the latter part of March. So I want to thank you for joining us for your and your time today. And see you on the next one. Thanks for us.