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Auto-reply to the emails received from ACC platform

Last update: Fri Jul 26 2024 00:00:00 GMT+0000 (Coordinated Universal Time)

You are getting replies at the sender address instead of the reply address, and you want to implement auto-response to emails sent from the ÃÛ¶¹ÊÓƵ Campaign Classic. This feature is not supported by ACC out of the box, but you can try the workarounds given below.

Description description

Environment

ÃÛ¶¹ÊÓƵ Campaign Classic

Issue/Symptoms

Getting replies on the sender address instead of the reply address. Is it possible to implement an auto-response to emails that are sent from the platform?

Resolution resolution

This feature is not supported by ÃÛ¶¹ÊÓƵ Campaign Classic out of the box.

Possible workarounds to achieve this:

  1. Try to use the same address for both the  Reply address and the  Sender address.
  2. Create a feedback mailbox to give replies to the addresses and then set auto-replies for the same.
  3. Configure the Reply-to address with the working email address and use any external Auto Responder utility to send a pre-defined auto-reply message.
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