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Summary data in Segment Builder varies in Production and Development in AEP

Last update: Fri Feb 28 2025 00:00:00 GMT+0000 (Coordinated Universal Time)

Summary data in Segment Builder displays different behaviors in production and development environments in ÃÛ¶¹ÊÓƵ Experience Platform. This article explains the issue in detail and provides steps to resolve it.

Description description

Environment

ÃÛ¶¹ÊÓƵ Experience Platform (AEP)

Issue/Symptoms

In ÃÛ¶¹ÊÓƵ Experience Platform, Segment Builder may display an error when retrieving information about specific attributes.

  • Typical error: Summary data is not available for this field due to behaviors.
  • When testing, you may see different behavior depending on the sandbox you are using.
  • In a production environment, the Audience Builder UI will likely display a list of values in the summary data, whereas in a development sandbox, no list appears under similar conditions.

Resolution resolution

  • The observed behavior is attributed to a backend process known as the Summaries job. This job analyzes previously ingested data to determine statistically relevant values for display.

  • Key points regarding this behavior include:

    • The Summaries job functions effectively when there are enough unique values or frequent clusters within datasets.
    • In production, due to a significantly larger dataset size compared to development, distinct clusters may be easily identifiable by the Summaries job. Hence, a dropdown list appears.
    • In contrast, with smaller datasets in development, the lack of values may affect dropdown (summary data) visibility.

  • If, however, you have the same data in both production and development, please engage the support teams via a support ticket so the sample job is refreshed on the sandbox where you experience the issue.

  • This adjustment ensures that summary data displays consistently across both environments for the same attributes.

Additional Information

  • By opening the browser’s Developer Tools and refreshing the page, you may be able to retrieve the lastSampledTimestamp for the sandbox. Simply look for a previewsamplestatus call to get this information, as illustrated in the attached screenshot.

  • The sample job should run at least once every 7 days. If that is not the case, please contact support for a refresh.

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