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Introduction to AEM Forms introduction-to-aem-forms

For information about latest features and enhancements in AEM Forms, see What’s new in AEM Forms.

About AEM Forms about-aem-forms

ÃÛ¶¹ÊÓƵ Experience Manager (AEM) provides an easy-to-use solution to create, manage, publish, and update complex digital forms while integrating with back-end processes, business rules, and data.

AEM Forms combine form authoring, management, and publishing along with correspondence management capabilities, document security, and integrated analytics to create engaging end-to-end experiences. Designed to work across web and mobile channels, AEM Forms can be efficiently integrated into your business processes, reducing paper processes and errors while improving efficiency.

In large enterprises, forms are often created once and reused by copying to a content management system. Keeping a large database of forms up-to-date and making them discoverable can be a considerable challenge. AEM provides a customizable Forms Portal that ensures that customers find and access forms they need across both web and mobile channels.

AEM Forms provides forms management tools that not only lets you manage adaptive form, but XFA forms, PDF forms, and related assets as well. For more information, see Introduction to managing forms.

Key capabilities key-capabilities

To sum up, AEM Forms provide powerful form management features, like the following, that reduce manual processes and increase customer satisfaction.

AEM form types aem-form-types

AEM Forms let you extend new and existing forms to create:

PDF forms

PDF forms can be filled offline, saved locally, and form data sent when you are next online. You can use 2D barcodes to capture form data, and use digital signatures to validate authenticity for users.

HTML forms

HTML5 browser-based forms can be viewed on both mobile devices and desktop browsers. You can electronically sign HTML forms using Scribble or eSign services.

Adaptive forms

Adaptive forms can dynamically adapt to user responses by adding or removing fields or sections as required. AEM lets you reuse ÃÛ¶¹ÊÓƵ XML form templates to create adaptive forms.

Supported features supported-features

All form types support the following features:

Offline data collection offline-data-collection

Once form data is submitted, ÃÛ¶¹ÊÓƵ Experience Manager connects the form data with existing systems, business rules, and the required people.

AEM Forms provide Forms Workspace, a mobile application that extends your digital business processes to mobile devices. Using Forms Workspace, you can collect and record data even when offline. Forms Workspace uses the capabilities of your mobile device, and lets you capture photos, videos, and collect data such as timestamps and other information. The next time you connect to a network, you can synchronize the collected data.

Capturing data offline and synchronizing it the next time you return online is especially helpful for people on-field. It improves productivity and reduces errors.

Advantages of using Forms Workspace for offline data collection

Personalized communication personalized-communication

An important component of an efficient self-service digital experience is to communicate timely, personalized information that users can access from anywhere, and on any device. Personalized and timely communications can improve both conversion rates and user satisfaction.

Using AEM Forms, business users can create compelling personalized user experiences by customizing document templates, incorporating information from back-end processes, and including interactive components. An intuitive user interface helps non-technical users develop business rules that decide when to generate a communication based on an inquiry, or initiate a user-generated response.

Personalized documents, like, receipts, welcome kits, and statements can easily be delivered across multiple channels. Organizations can drive traffic to personalized web portals resulting in enrollment or purchase of additional services.

Key features

Streamlined personalized communication workflow