Support Monitoring support-monitoring
This section provides best practices related to managing device and content anomalies in a digital signage project.
Support monitoring includes:
- Device Monitoring
- Content Monitoring
Content Monitoring content-monitoring
Content monitoring lets you troubleshoot the issues related to content not properly displayed on the screen:
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If a blank screen issue is encountered:
- Check the preview so you can see if the channel is showing a black screen.
- Register a local Chrome player (as an extension) on your laptop to that display and see if that shows a black screen.
- Right-click and inspect and check the applicable logs.
Also, if the issue is not happening on the local player but only on the device:
- Check the media type (being used) that may have issues on that device and also confirm if the content was successfully downloaded locally (admin UI clear channel cache).
- Include any device logs in the ticket for quick troubleshooting.
- Collect logs from the device from AEM.
Device Monitoring device-monitoring
Device monitoring related to monitoring the physical device if you encounter a blank screen issue:
-
If a blank screen issue is encountered:
- Check if the display is powered on.
- Check if the computer is powered on and is sending a signal.
- Right-click, inspect, and check applicable logs.
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