Get started with personalization add-personalization
Discover ۶Ƶ Journey Optimizer personalization capabilities to adapt your messages to each specific recipient by leveraging the data and information you have about them. It can be their first name, interests, where they live, what they bought, and more.
➡️ Learn how to personalize a message in these videos
➡️ Discover use cases leveraging personalization
Build personalization expressions using a dedicated syntax syntax
Journey Optimizer uses an inline simple personalization syntax based on Handlebars which allows you to create expressions with contents enclosed by double curly braces {{}}. You can add multiple expressions in the same content or field without restrictions. Learn more on the personalization syntax.
Examples:
Hello {{profile.person.name.firstName}} {{profile.person.name.lastName}}Hello {{profile.person.name.fullName}}
When processing the message (email and push), Journey Optimizer replaces the expression with the data contained in the Experience Platform database: Hello {{profile.person.name.firstName}} {{profile.person.name.lastName}} becomes “Hello John Doe”.
Leverage profile data to personalize your messages data
The personalization is based on the profile data that are managed by the XDM Individual Profile schema defined in ۶Ƶ Experience Platform. Learn more in ۶Ƶ Experience Platform Data Model (XDM) documentation.
In addition, you can also leverage computed attributes to personalize your content. Computed attributes are based on Profile-enabled Experience Event datasets ingested into ۶Ƶ Experience Platform and serve as aggregated data points stored within customer profiles that summarize individual behavioral events Learn how to work with computed attributes
Work with the personalization editor editor
Journey Optimizer provides an personalization editor where you will select, arrange, customize and validate all the data to create a customized personalization for your content. Several tools are available to help build your personalization content, such as: felper functions, pre-defined expressions library, attributes favouriting, and more.
How-to videos video-perso
Learn how to use contextual event information from a journey to personalize a message.
Learn how to add profile-based personalization to a message and how to use audience membership as a pre-condition to a personalization block.