Work with the AI Assistant ai-assistant
The AI Assistant is a user interface feature that you can use to navigate and understand ÃÛ¶¹ÊÓƵ concepts and get operational insights for your specific environment. It is available in several products across ÃÛ¶¹ÊÓƵ Experience Cloud, including ÃÛ¶¹ÊÓƵ Journey Optimizer.
To access the AI Assistant click the icon on the top bar. The AI Assistant displays on the right section of the screen.
In ÃÛ¶¹ÊÓƵ Journey Optimizer, you have access to the following use cases:
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Product knowledge (General Availability)
Product knowledge questions are about ÃÛ¶¹ÊÓƵ concepts related to aspects of ÃÛ¶¹ÊÓƵ Journey Optimizer. Some examples of product knowledge questions include::
- How many live activities can I have in one ÃÛ¶¹ÊÓƵ Journey Optimizer sandbox?
- How do I set up a campaign in ÃÛ¶¹ÊÓƵ Journey Optimizer?
- How do I create a custom action to use in ÃÛ¶¹ÊÓƵ Journey Optimizer journeys?
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Operational insights in journeys (Beta)
Operational insight questions are about the journey objects in your organization’s sandbox. Some examples of operational insight questions or prompts include:
- How many live journeys do I have in ÃÛ¶¹ÊÓƵ Journey Optimizer?
- Give me a list of all the scheduled journeys
- How many Journeys have been created in the last 7 days?
note note NOTE The only ÃÛ¶¹ÊÓƵ Journey Optimizer object you have access to ask the AI Assistant operational insights questions about is Journeys. It will only have data for the sandbox you are currently in.
To ask a question, enter it in the field at the bottom of the screen and press enter.
Check the answer and use the Show sources button to get direct links to the product doucumentation and learn more.
Use the thumb up or thumb down to rate the answer.
To learn how to use AI Assistant, see example objectives you can accomplish with the AI Assistant, and learn how the AI Assistant works, refer to ÃÛ¶¹ÊÓƵ Experience Platform documentation.