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Transcript

since queues are essentially a project, we are going to start as if we were creating a brand new project from scratch. First, we will navigate to the projects area under the projects. We will click the new project button. We will now entered the name of the project. This name will eventually become the name of the request. Q In order to have the system officially recognize this as a Q and not a project, we have to make some modifications to it. You’ll notice we are automatically given the option to create a new task. However, we are going to go to the more tab. You’ll notice There are four areas which become available to us. Q Details Routing rules. Q Topics and topic groups. We will be touching on all of these later as we will need them in order to properly set up our request. Q In the system to set up a basic Q in the system without any bells and whistles, we need to establish our queue details. In this area, we will be moving our way down the screen to input the basic queue information. First, we need to establish that this is in fact a. Q and then decide who will have access to it in order to make this a. Q And not just another project. You need to check the box next to publish as help requests. Q This is the only way to make sure this will happen. Once you check that box, a new section will appear where you need to determine who will be able to submit request to this. Q There are four options here. Anyone people with view access to this project, people in this projects company or people in this projects group. The last two options are set in project details. Next, we will decide what characteristics this will have and how it will function. What types of requests will this particular queue include? You have the option to include issues, bug report, request or change order. The issue option is the default. However, you can choose one or multiple options here. Next, we have a field for default duration. This will allow you to set a response time or due date for the request. The next two options deal with access and permissions for the request. If you need to make changes to the defaults when done, customizing the request queue fields. Be sure to select the save button to make our queue go live. All we have to do is make sure the status of the project is set to current. At this point we have created a very basic request queue and when we go back to the request area, you will now have that queue as an option to submit requests. Let’s test out our newly created request queue by submitting a request for business cards. We will first navigate back to the request area and select the new request button from there in the dropdown. We will now see our creative request queue after selecting the creative request queue. We will enter the subject and fill out any additional details that are needed for this request and click the submit button. Navigating us back to the requests I’ve submitted tab. We can see our request for business cards.