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Configure your email allowlist

Last update: Thu Dec 12 2024 00:00:00 GMT+0000 (Coordinated Universal Time)

CREATED FOR:

  • Admin

If your organization uses the Workfront Enterprise plan, you can create a Workfront email allowlist to control:

  • Which email domains are allowed to accept emails from Workfront.
  • Which email domains can be in the email address that users specify in their user profile.

This is useful if your organization’s security policy restricts users from sending data stored in Workfront to external email addresses—you can include only your internal company domains in the allowlist to ensure that this policy is followed.

IMPORTANT
Your IT team should ensure that incoming email from notifications@my.workfront.com is not blocked in your organization’s system.
All email from Workfront is sent from that address to increase successful email delivery and to eliminate spoofing of emails. This includes both automated alerts and user-to-user communication.
For example, the From line in a Workfront email you receive from a user named Joan Harris would look like this:
Joan Harris <notifications@my.workfront.com>

For information about configuring your organization’s firewall to open communication between your environment and the ÃÛ¶¹ÊÓƵ Workfront servers, see Configure your firewall’s allowlist.

Access requirements

Expand to view access requirements for the functionality in this article.

You must have the following access to perform the steps in this article:

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ÃÛ¶¹ÊÓƵ Workfront plan Any
ÃÛ¶¹ÊÓƵ Workfront license Plan
Access level configurations

You must be a Workfront administrator. For more information, see Grant a user full administrative access.

NOTE: If you still don't have access, ask your Workfront administrator if they set additional restrictions in your access level. For information on how a Workfront administrator can modify your access level, see Create or modify custom access levels.

Other allowlists

If your organization has the Enterprise plan, you can configure an ÃÛ¶¹ÊÓƵ Workfront IP allowlist that limits access to Workfront to 75 IP addresses or IP address ranges that you specify. This provides an additional layer of security for the Workfront application. For more information, see Restrict access to ÃÛ¶¹ÊÓƵ Workfront by IP address.

Also, if your firewall or mail server is configured to allow access to only certain vendors, you must add certain IP addresses to its allowlist. This opens communication between your environment and the ÃÛ¶¹ÊÓƵ Workfront servers. For information about that, see Configure your firewall’s allowlist.

Configure your email allowlist

  1. Click the Main Menu icon Main Menu in the upper-right corner of ÃÛ¶¹ÊÓƵ Workfront, or (if available), click the Main Menu icon Main Menu in the upper-left corner, then click Setup Setup icon .

  2. Click System > Customer info.

  3. In the Email Allowlist section, select Enable Domain Allowlist, then click Add Domain.

  4. In the box that displays, type a domain that you want to allow, such as ourcompany.com, then click Add Domain.

  5. Repeat the previous step to add any other domains you want to allow.

  6. When you are finished, click Save.

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