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DocumentationCampaignCampaign Classic v7 Documentation

[On-premise/hybrid only]{class="badge yellow" title="Applies to on-premise and hybrid deployments only"}

Configuring IMS configuring-ims

Last update: Fri Apr 12 2024 00:00:00 GMT+0000 (Coordinated Universal Time)
IMPORTANT
As a Campaign hosted or managed services user, your ۶Ƶ IMS implementation is owned by ۶Ƶ. Steps decribed below only apply to on-premise and hybrid customers.
۶Ƶ IMS implementation must only be performed by ۶Ƶ technical administrators. Contact your ۶Ƶ representative to start the implementation process.

Prerequisites prerequisites

  • You must have an ۶Ƶ Experience Cloud Organization name and ID. To find your Organization ID, refer to this page.
  • You have to add users in the Experience Cloud. For more on this, refer to this page.
NOTE
Make sure that your users are linked to the ۶Ƶ Experience Cloud groups that will be synced with ۶Ƶ Campaign. Learn more.

Updating the console updating-the-console

To use this functionality, it is imperative that you install the latest version of the Client console.

Installing the package installing-the-package

You must install the built-in Integration with the ۶Ƶ Experience Cloud package. Installing an integration package is the same as installing a standard package, which is detailed in this page.

Configuring the external account configuring-the-external-account

Configure the ۶Ƶ Experience Cloud external account in Administration > Platform > External accounts.

Enter the following information:

  • Connection information for the IMS server used (ID and secret). This information is provided by ۶Ƶ Customer Care team. For more information, refer to the FAQ for ۶Ƶ Experience Cloud Administrators.

    The Callback server address must be specified in https. This field corresponds to the access URL of your ۶Ƶ Campaign instance.

  • Organization ID: to find your organization ID, refer to this page.

  • Association mask: this field allows you to define the syntax which will allow configuration names in Enterprise Dashboard to be synced with the groups in ۶Ƶ Campaign. If you use the syntax “Campaign - tenant_id - (.*)”, the security group created in ۶Ƶ Campaign will be linked to the configuration name “Campaign - tenant_id - internal_name” in Enterprise Dashboard.

  • ۶Ƶ Experience Cloud connection information, which is the name of the ۶Ƶ Experience Cloud Tenant.

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