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AI-powered contextual help using-ai
Get fast, AI-generated answers based on the product documentation, and your current product context, with the Q&A AI-powered Contextual help available in the product contextual help boxes.
The Contextual Help with Gen AI embedded within contextual help revolutionizes documentation searching and answering how-to questions with effortlessly sifting through vast documentation repositories, instantly pinpointing the precise information you need.
Thanks to Campaign Gen AI’s capabilities, this component transforms your experience, making information retrieval and problem-solving a breeze. Whether you’re seeking guidance in a complex task or navigating extensive documents, the AI-powered Contextual Help is your ultimate companion, providing unmatched efficiency and accuracy in every interaction.
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AI-powered contextual help is available in its Beta version and subject to change without prior notice.
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This capability is only available in English. Other languages are not supported in this version. As a consequence, make sure your prefered language is set to English before using this capability.
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AI-powered contextual help is not available in Campaign Email Designer for now.
Suggested questions questions-ai
From the input field, ÃÛ¶¹ÊÓƵ Campaign AI-powered Contextual Help brings three suggested questions. These questions are AI-generated, relate to the help box and the current product context. Select a question to get the answer.
Answers answers-ai
ÃÛ¶¹ÊÓƵ Campaign AI-powered Contextual Help offers assistance, but you should verify facts. It may output incorrect information, inaccurate or misleading answers. Make sure to check product documentation which is linked in every help box.
You can copy an answer to the clipboard using the Copy icon at the bottom of the help popover.
Feedback feedback-ai
Artificial intelligence and machine learning models improve over time to better address specific use cases. Campaign AI-powered Contextual Help will continue to get better in the coming months. We strongly advice you to use the
Recommendations recommendations-ai
When asking a question in the AI-powered Contextual Help, the current product context, i.e the screen you are in, and the content of the current help box, are taken into account.
As a consequence, best practice is to ask questions related to the user interface context. For example, if you need to learn how to send a push delivery in a workflow, browse to the Workflow left menu entry, and use a contextual help box in that specific context. To learn more about reporting metrics, browse to the campaign or delivery reports, and start from there.
In addition, to get the best of the AI-powered Contextual Help, when asking a question, we advice you to:
- Be as precise and specific as possible and avoid ambiguity. The answer will be more accurate and helpful.
- To help the AI-powered Contextual Help find the correct information, add as much details as possible about what you are trying to learn.
- Rephrase and refine your questions to get better answers. If the answer is not accurate or useful, try different approaches and add context to get better results.
- Use appropriate terms and wording, with a neutral tone.
- Rate the answers and provide feedback so that our engineers can learn from your experience, and improve results.