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Identify Successful Marketing Sources

You researched your audience, you created your campaign, you invested in a few marketing channels. Now that some time has passed, how are those channels performing? What channel has brought in the most new users? What source has contributed the most to your total revenue?

With ÃÛ¶¹ÊÓƵ Commerce Intelligence, you can easily segment your revenue and users by referral source, whether it corresponds to or custom data fields. This segmentation allows you to find your best performing channels and better invest your marketing budget.

This topic explores some reports that you can use to uncover your most valuable marketing channels:

Prerequisites prereqs

To build the analyses in this topic, you need access to marketing acquisition/referral source data. If you are not already tracking it, you need to bring order referral source data from Google ECommerce into ÃÛ¶¹ÊÓƵ Commerce Intelligence before you can continue. Also, adding user device information to your analyses enables you to see what technology your referrals are using.

New users by source newusersbysource

Assessing the performance of referral sources is key in determining your most valuable channels. This report shows you the number of newly registered users, by acquisition source, over time, thus allowing you to track the performance of referral sources in acquiring new registered users.

To create this report in the Report Builder, add the New users metric (or an equivalent metric that counts the number of new users over time) to the report. Then do the following:

Here is a visual walkthrough:

Average lifetime revenue by user source avglifetimerev

Finding the channels that bring in new users is important, but how valuable are those referrals overall? This report shows the average lifetime revenue of users from specific acquisition sources over time. In other words, this allows you to see whether users acquired from a particular source spend more with you over their lifetime than a group of users acquired from a different source.

To create this report in the Report Builder, add the Average lifetime revenue metric to the report. Then do the following:

Here is a visual walkthrough:

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This example only looks at lifetime revenue, but you could also replicate this analysis to look at the Number of orders or Distinct buyers by referral source.

Average order value by user source avgorderval

To get a better idea of how much money users from a specific acquisition source spend, you can build a report that looks at their Average order value. This enables you to track whether users acquired from a particular source spend more per order than users from another source.

To create this report in the Report Builder, add the Average order value metric and then do the following:

Here is a visual walkthrough:

Total revenue by user registration date and source revbyregdateandsource

The lifetime revenue analysis that was covered earlier lets you look at the average lifetime revenue of users acquired from different sources, but what about total lifetime revenue? This report allows you to identify how much overall revenue users that registered during a specific time and from a specific source generate.

To create this report in the Report Builder, add the Revenue by user registration date metric. If you have not created this metric already, you can do so by replicating the Revenue metric and changing the time stamp to User’s creation date. After adding the metric, do the following:

Here is a visual walkthrough:

Repeat orders by user source repeatordersbysource

The Average order value report shows you, on average, how many users acquired from a particular source spend when placing an order. This report, however, does not show you if those same users are repeat customers. But with the Repeat orders by users sources, you can see if users from a particular source make more or less repeat purchases.

To create this report in the Report Builder, add the Number of orders metric and then do the following:

Here is a visual walkthrough:

Wrapping Up wrapup

This topic touched on just a few analyses you can use to analyze the value of your acquisition and marketing channels, but this is just the tip of the iceberg.

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