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3.3.2 Configure your offers and decision

3.3.2.1 Create your personalized offers

In this exercise, you’ll create four Personalized Offers. Here are the details to take into account when creating those offers:

Login to ÃÛ¶¹ÊÓƵ Journey Optimizer by going to . Click Journey Optimizer.

You’ll be redirected to the Home view in Journey Optimizer. First, make sure you’re using the correct sandbox. The sandbox to use is called --aepSandboxName--. You’ll then be in the Home view of your sandbox --aepSandboxName--.

In the left menu, click Offers and then go to Offers. Click + Create Offer.

You’ll then see this popup. Select Personalized offer and click Next.

You’re now on the Details view.

In this case, you need to configure the offer --aepUserLdap-- - AirPods Max. Use the information in the table above to fill out the fields. In this example, the name of the Personalized Offer is vangeluw - AirPods Max. Also, set the Start date and time to today, and set the End date and time to a date in a month from now.

Once done, you should have this. Click Next.

You’ll then see this:

Select By defined decision rule and click the + icon to add the rule all - Female Customers.

Fill out the Priority as indicated in the above table. Next, click + Create capping to define the number of times this offer can be shown to a customer.

For the capping, select the following:

This will ensure that this offer won’t be shown more than 3 times per day per customer.

Click Create.

You’ll then be back here. Click Next.

You now need to create Representations. Representations are a combination of a Placement and a real asset.

For Representation 1, select:

Alternatively, you can select Asset library for the content and then click Browse.

You’ll then see a popup of the Assets Library, go to the folder enablement-assets and select the image file Apple AirPods Max - Female.jpg. Then, click Select.

You’ll then see this. Click + Add Representation.

For Representation 2, select:

You’ll then see a popup of the Assets Library, go to the folder enablement-assets and select the image file Apple AirPods Max - Female.jpg. Then, click Select.

You’ll then see this. Next, click + Add representation.

For Representation 3, select:

Next, you need to add content. In this case that means adding the text to be used as a call to action.

Select Custom and click Add Content.

You’ll then see this popup.

Look at the Text field from the above table and enter that text here, in this case: {{ profile.person.name.firstName }}, 10% discount on AirPods Max.

You’ll also notice that you can select any profile attribute and include it as a dynamic field in the offer text. In this example, the field {{ profile.person.name.firstName }} will ensure that the first name of the customer that will receive this offer will be included in the offer text.

You’ll then see this. Click Save.

You now have this. Click Next.

You’ll then see an overview of your new Personalized Offer. Click Finish.

Click Save and approve.

You’ll then see your newly created Personalized Offer become available in the Offers Overview:

You should now repeat the above steps to create the three other Personalized Offers for the products that you can find in the above table.

When done, your Offer Overviews screen for Personalized Offers should show all your offers.

3.3.2.2 Create your fallback offer

After having created four Personalized Offers, you should now configure a Fallback Offer.

Make sure you’re in the Offers view. Click + Create Offer.

You’ll then see this popup. Select Fallback offer and click Next.

You’ll then see this. Enter this name for your fallback offer: --aepUserLdap-- - CitiSignal Fallback Offer. Click Next.

You now need to create Representations. Representations are a combination of a Placement and a real asset.

For Representation 1, select:

Click Browse to select your image.

You’ll then see a popup of the Assets Library, go to the folder citi-signal-images and select the image file App-Banner-Ad.jpg. Then, click Select.

You’ll then see this. Click + Add representation.

For Representation 2, select:

Click Browse to select your image.

You’ll then see a popup of the Assets Library, go to the folder citi-signal-images and select the image file App-Banner-Ad.jpg. Then, click Select.

You’ll then see this. Click + Add representation.

For Representation 3, select:

Click Add Content.

You’ll then see this popup. Enter the text {{ profile.person.name.firstName }}, download the CitiSignal app now! and click Save.

You’ll then see this. Click Next.

You’ll then see an overview of your new Fallback Offer. Click Finish.

Finally, click Save and approve.

In your Offer Overviews screen, you’ll now see this:

3.3.2.3 Create your collection

A Collection is used to filter out a sub-set of offers from the personalized offer list and use that as part of an Decision in order to speed up the decision process.

Go to Collections. Click + Create Collection.

You’l then see this popup. Configure your Collection like this. Click Next.

Click Next.

In the next screen, select the four Personalized Offers you created in the previous exercise. Click Save.

You’ll now see this:

3.3.2.4 Create your decision

A Decision combines Placements, a Collection of Personalized Offers and a Fallback Offer to ultimately be used by the Offer Decisioning engine to find the best offer for a specific profile, based on each of the individual personalized offer characteristics like priority, eligibility constraint and total / user capping.

To configure your Decision, go to Decisions. Click + Create Decision.

You’ll then see this. Fill out the fields like this. Click Next.

In the next screen, you need to add placements into decision scopes. You’ll need to create decision scopes for the placements Web - Image, Email - Image and Non-digital - Text.

First, create the decision scope for Non-digital - Text by selecting that placement in the dropdown. Then, click the Add button to add evaluation criteria.

Select your collection --aepUserLdap-- - CitiSignal Collection and click Add.

You’ll then see this. Click the + button to add a new decision scope.

Select the placement Web - Image and add your collection --aepUserLdap-- - CitiSignal Collection under evaluation criteria. Then, click the + button again to add a new decision scope.

Select the placement Email - Image and add your collection --aepUserLdap-- - CitiSignal Collection under evaluation criteria. Then, click Next.

You now need to select your Fallback Offer, which is named --aepUserLdap-- - CitiSignal Fallback Offer. Click Next.

Review your decision. Click Finish.

In the popup, click Save and activate.

And finally, you’ll now see your decision in the overview:

You’ve now successfully configured your decision. Your decision is now live, and can be used to deliver optimized and personalized offers to your customers, in real-time.

Next Step: 3.3.3 Prepare your Data Collection Client property and Web SDK setup for Offer Decisioning

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