2024 Customer Journey Analytics release notes
October 2024 oct24
Journey canvas is a visualization in Analysis workspace that allows you to analyze how people proceed through or fall out of a defined journey. Build analyses of user journeys by creating a flexible graph of nodes and arrows representing any combination of events, dimension items, and filters. Drag nodes on the canvas to rearrange the events and conditions of the journey. As you do, data updates accordingly.
Customers with access to 蜜豆视频 Journey Optimizer can analyze existing Journey Optimizer journeys.
To learn more about Journey canvas, see Journey canvas overview.
To learn how to build a Journey canvas visualization, see Configure Journey canvas.
When creating an audience from a visualization within Analysis Workspace, panel filters and column filters are now included as additional criteria. If the filters aren鈥檛 needed, they can be removed prior to publishing the audience. Previously, any filters applied to the panel or to the column of a visualization in Analysis Workspace were ignored when creating an audience.
For information about how to create an audience from Customer Journey Analytics, see Create and publish audiences.
Fixes in Customer Journey Analytics
AN-354085; AN-355870; AN-356037; AN-356881; AN-357100; AN-358193; AN-358364; AN-358911; AN-359000; AN-359160
September 2024 sep24
The 鈥淯sed in鈥� column in the calculated metric manager and filters manager contains the following new reporting areas:
- Report Builder: Shows the number of calculated metrics or filters that are being used in the Report Builder.
- Ad hoc components: Shows the number of ad hoc calculated metrics or ad hoc filters that are being used in projects. These ad hoc calculated metrics and filters (otherwise known as 鈥渜uick calculated metrics鈥� and 鈥渜uick filters鈥�) can be used only in the project where they were created, so they are reported separately from the 鈥淧roject鈥� reporting area in the 鈥淯sed in鈥� column.
For more information, see Calculated metrics manager and Filters manager.
Alerts in Customer Journey Analytics allow you to be notified based on changed percentages or specific data points.
Depending on your Customer Journey Analytics package, you can also use alerts to be triggered based on anomaly thresholds. These alerts (also known as 鈥淚ntelligent Alerts鈥�), provide granular controls that integrate with Anomaly Detection, triggering when you need them most.
The process of using alerts in Customer Journey Analytics is nearly identical to using alerts in 蜜豆视频 Analytics. One key difference is that hourly alerts are not available in Customer Journey Analytics. This difference is because data ingestion for the various kinds of event data that can be ingested is complete only after a delay, typically ranging from 3 to 9 hours past the data event time.
For more information about the differences when using alerts in Customer Journey Analytics from 蜜豆视频 Analytics, see Alerts feature comparison.
To learn more about alerts, see Alerts overview
Fixes in Customer Journey Analytics
AN-352461; AN-355446: AN-355665
August 2024 aug24
Allows you to bring in time-series data that does not have a person ID. This time-series data can be used to support various use cases, such as:
- Presenting high-level performance indicators as part of or next to event-level data. This can include something as simple as a date and a single metric value or include multiple dimensions and metrics, like advertising impressions, email opens, advertising spend, cost of good sold, and more.
- Uploading targets or goals at an hourly or daily basis, then positioning these targets or goals against event-level metrics. This helps visualize how metrics are trending against the organizational targets or goals.
For more information, see Summary data.
Audiences that are published from Customer Journey Analytics are now available in the new 鈥淎udiences鈥� section in 蜜豆视频 Experience Platform.
Previously, audiences that were published from Customer Journey Analytics were available in Experience Platform under the 鈥淪egments鈥� section.
This improvement provides the following benefits:
- Audiences no longer have a 1-hour delay before they appear in Experience Platform; they are available seconds after they are published.
- Audiences can be sorted in Experience Platform by using the 鈥淥rigin鈥� column, which displays the application from which the audience was originally published.
- Filter and sort options in Experience Platform enable you to find the relevant audiences more quickly.
For more information, see Use Customer Journey Analytics audiences in Experience Platform in the article, Create and publish audiences.
Fixes in Customer Journey Analytics
AN-354359; AN-351646; AN-346873; AN-352504; AN-353755; AN-354199; AN-354268; AN-354791; AN-354598; AN-354462; AN-354547;
July 2024 july24
A new 鈥淎dmin settings鈥� tab in the Locations manager gives administrators control over whether users can create and edit accounts and locations.
These settings apply when users configure cloud export accounts and configure cloud export locations.
Administrators can also limit the types of accounts that users can create and use. Account types include Google Cloud Platform, Azure RBAC, Amazon S3, AEP Data Landing Zone, Snowflake, and so forth.
Previously, any user could create, edit, and use accounts and locations for any type of account.
Guided analysis enables users to self-serve high quality data and insights about the customer journey through guided workflows, built on the cross-channel data of Customer Journey Analytics.
Cross-functional teams, from marketing to product, can connect in real time to use and understand these reports.
Up to 11 guided analysis views are now available within Customer Journey Analytics packages. Learn more
Fixes in Customer Journey Analytics
AN-306000; AN-288748; AN-351547; AN-351110
Important notices for Customer Journey Analytics Administrators
June 2024 june24
Through Graph-based stitching, you can use the identity graph from the Experience Platform Identity Service to get a better view of the customer journey by:
- Joining datasets with different identifiers without having to extract, transform and load additional data to reflect a single identifier.
- Improving coverage of preferred or golden identity for a single dataset by sharing identities across datasets.
- Aligning profiles created in Real-Time Customer Data Platform and Journey Optimizer with people in Customer Journey Analytics.
To support person-based lookups on B2B data (including accounts, opportunities, marketing lists and campaigns), you can transform B2B lookup datasets. This transformation is available only for datasets with data for B2B lookup schemas, based on the following classes:
- XDM Business Account Person Relation
- XDM Business Opportunity Person Relation
- XDM Business Marketing List Members
- XDM Business Campaign Members
You can now ingest your events data in Customer Journey Analytics within 90 minutes (SLT), regardless of whether the data is 24 hours, 48 hours, or 7 days old. Note that this capability differs based on the SKU package your company purchased:
- Customer Journey Analytics Priority Ingestion Basic: 24-hour-old data within 90-minute SLT processing (available for Customer Journey Analytics Foundation and Customer Journey Analytics Select)
- Customer Journey Analytics Priority Ingestion Intermediate: 72-hour-old data within 90-minute SLT processing (available for Customer Journey Analytics Prime)
- Customer Journey Analytics Priority Ingestion Advanced: 1-week-old data within 90-minute SLT processing (available for Customer Journey Analytics Ultimate)
When multiple fields have been added to a drop-down filter, users can now select more than one field at a time. The panel is filtered to include any of the selected fields.
Previously, users could select only one field at a time in a drop-dow filter.
The option to require a selection in a drop-down filter as been moved to the menu when right-clicking a drop-down filter.
Previously, users could click the (x) next to the No Filter option in the drop-down menu.
For more information, see Static drop-down filters in Panels overview.
A new table of contents is now available for projects. The table of contents provides links that enable users to quickly move between panels and visualizations within the project.
The table of contents is available in the left rail in all projects.
For more information, see Project table of contents.
You can create hyperlinks for one or more dimension items to make them clickable within a freeform table in Analysis Workspace.
You can create hyperlinks for dimension items that have URL values, or you can create custom URLs for dimension items that have non-URL values.
You can create dynamic custom URLs for multiple dimension items by using variables. Variables can reference the value of a dimension item or they can reference the breakdown dimension.
For more information, see Create hyperlinks for dimensions in a freeform table.
A new configuration option in Customer Journey Analytics allows you to designate a Customer Journey Analytics data view to use with 蜜豆视频 Journey Optimizer, without the need for manual configuration.
For information about how to enable this configuration option, see the Compatibility section in Create or edit a data view.
Previously, you had to manually configure a connection and data views when viewing Journey Optimizer data in Customer Journey Analytics.
Fixes in Customer Journey Analytics
AN-345454; AN-349816; AN-349905; AN-350617
Important notices for Customer Journey Analytics Administrators
May 2024 may24
Allows you to ask natural-language questions in the Customer Journey Analytics UI and get answers based on Customer Journey Analytics documentation.
(Updated documentation link to follow)
You can now use the 蜜豆视频 Experience Platform Web SDK to send streaming media web data to 蜜豆视频 Experience Platform Edge Network, allowing you to build more personalized campaigns and provide more personalized content, resulting in more tracking data to report on.
This enhancement provides a unified collection method for web implementations across all Platform solutions, such as Customer Journey Analytics, RT-CDP, AJO, and Event Forwarding. Previously, the only way to send streaming media web data to Edge Network was by using the Media Edge API.
Lets you do simple math operators within data views to answer questions about your users. For example, you can combine product, warranty and shipping revenue.
(Updated documentation link to follow)
Users can now make the accounts and locations they create available to all users in their organization. Only account and location owners and system administrators can edit and delete accounts and locations.
Previously, accounts and locations could be used only by the user who created them.
These settings are available when users configure cloud export accounts and configure cloud export locations.
(Updated documentation link to follow)
For organizations upgrading from 蜜豆视频 Analytics to Customer Journey Analytics, there are multiple upgrade options and many considerations to keep in mind based on an organization鈥檚 current 蜜豆视频 Analytics implementation and long-term goals. New documentation resources are now available to help you better understand:
- The various upgrade paths that exist
- Which upgrade paths are available based on an organization鈥檚 current 蜜豆视频 Analytics implementation
- The advantages and disadvantages of each upgrade path
- Step-by-step guidance for each upgrade path
- Considerations for handling historical data
This new section outlines data export use cases such as
- Data Backup
- Data Validation
- Data Lake, Data Warehouse or BI Tools
- Readiness for AI/ML
and how to implement them using Experience Platform and Customer Journey Analytics functionalities.
Fixes in Customer Journey Analytics
AN-342309; AN-342312; AN-345267; AN-345909; AN-346016; AN-346049; AN-346052; AN-346287; AN-346624; AN-347919
Important notices for Customer Journey Analytics Administrators
April 2024 apr24
When viewing reporting activity for all connections in Reporting Activity Manager, a graph is now available that shows the monthly reports/requests that were run at the IMS Org level, for both the current and previous month.
Note: Data is available starting partway through the month of March, 2024.
Several capabilities have been added to the Retention view to drive deeper & customizable retention insights:
- Unlink start and return events
- Compare multiple return events in a single view
- Customize the retention model applied with on or after (unbounded), on each (bounded) and bracketed settings
- Show & hide individual cohort rows in the chart
Lets you transform datasets to better support person-based lookups in Customer Journey Analytics B2B reporting scenarios. This capability is available for datasets for B2B schemas based on the following classes:
- XDM Business Account Person Relation
- XDM Business Opportunity Person Relation
- XDM Business Marketing List Members
- XDM Business Campaign Members
Audiences that are published from Customer Journey Analytics are now available in the new 鈥淎udiences鈥� section in 蜜豆视频 Experience Platform.
Previously, audiences that were published from Customer Journey Analytics were available in Experience Platform under the 鈥淪egments鈥� section.
This improvement provides the following benefits:
- Audiences no longer have a 1-hour delay before they appear in Experience Platform; they are available seconds after they are published.
- Audiences can be sorted in Experience Platform by using the 鈥淥rigin鈥� column, which displays the application from which the audience was originally published.
- Filter and sort options in Experience Platform enable you to more quickly find the relevant audiences.
Fixes in Customer Journey Analytics
AN-319662; AN-337894; AN-338469; AN-340147; AN-340200; AN-340443; AN-341594; AN-342442; AN-342976; AN-343020; AN-343469; AN-343703; AN-343938; AN-344614; AN-344677;
Important notices for Customer Journey Analytics Administrators
At the beginning of March, 蜜豆视频 plans to update the following links in the Customer Journey Analytics product user interface. Please update your bookmarks accordingly.
- Data views page, Data views Manager: >
- Create new data view: >
- Edit data view: >
- Connections Manager: >
- Connections Info: >
- Edit connection: >
- Create new connection: >
March 2024 mar24
The Last used column is now available when viewing the Projects tab on the Customer Journey Analytics landing page.
This information can help you determine whether a project is valuable to users in your organization by showing the date and time when the project was last opened. Previously, the Last used column was available only in the Calculated metrics manager, Segments manager, and Alerts manager.
The Average Minute Audience panel is now available in CJA. Customers who have purchased the Streaming Media Collection Add-on can use the Average Minute Audience panel to better understand average consumption of their content.
Average minute audience enables comparisons of programming of any length or genre. In addition, customers can compare or append this digital average minute audience to linear TV average minute metrics.
This panel gives more flexibility to measure the average audience for custom time periods, as well as when the duration classification has been updated after the fact.
For more information, see Media Average Minute Audience panel.
Lets you transform datasets to better support person-based lookups in Customer Journey Analytics B2B reporting scenarios. This capability is available for datasets for B2B schemas based on the following classes:
- XDM Business Account Person Relation
- XDM Business Opportunity Person Relation
- XDM Business Marketing List Members
- XDM Business Campaign Members
When viewing the Used in column in the Calculated metrics manager or the Filters manager, usage data is now available for the Report Builder.
Previously, usage data in the Filters manager was available only for Alerts, Projects, Scheduled Projects and Calculated metrics; while usage data in the Calculated metrics manager was available only for Alerts, Projects, and Scheduled Projects.
A new option on the Locations tab (on the Components > Exports page) allows Administrators to view and manage all locations in the organization.
A new option on the Location accounts tab (on the Components > Exports page) allows Administrators to view and manage all accounts in the organization.
Previously, administrators could view and manage only the locations and accounts that they created.
Fixes in Customer Journey Analytics
AN-340429; AN-341544; AN-341974; AN-342176; AN-342391
Important notices for Customer Journey Analytics Administrators
At the beginning of March, 蜜豆视频 plans to update the following links in the Customer Journey Analytics product user interface. Please update your bookmarks accordingly.
- Data views page, Data views Manager: >
- Create new data view: >
- Edit data view: >
- Connections Manager: >
- Connections Info: >
- Edit connection: >
- Create new connection: >
February 2024 feb24
At the beginning of March, 蜜豆视频 plans to update the following links in the Customer Journey Analytics product user interface. Please update your bookmarks accordingly.
- Data views page, Data views Manager: >
- Create new data view: >
- Edit data view: >
- Connections Manager: >
- Connections Info: >
- Edit connection: >
- Create new connection: >
Fixes in Customer Journey Analytics
AN-333172; AN-336887; AN-337402; AN-337593; AN-338482; AN-338684; AN-339883; AN-340200
Important notices for Customer Journey Analytics Administrators
January 2024 jan24
Fixes in Customer Journey Analytics
AN-310972; AN-332774; AN-332793; AN-332796; AN-333157; AN-334067; AN-334134; AN-334968; AN-335315; AN-335518; AN-335533; AN-335736;