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2023

November 2023 nov-2023

• The guardrail that limits all custom actions has been changed from 150,000 calls over 30 seconds to 300,000 calls over one minute. In addition, the default capping no longer applies to each endpoint. It is now performed per host and per sandbox. For example, on a sandbox, if you have two endpoints with the same host (eg: https://www.adobe.com/endpoint1 and https://www.adobe.com/endpoint2), the capping will apply for all endpoints under the adobe.com host. “endpoint1” and “endpoint2” will share the same capping configuration and having one endpoint reach the limit will have an impact on the other endpoint. Read more
• A new status for email campaigns has been added to the list of campaigns’ statuses. Read more
• The Get started with �۶���Ƶ Experience Platform audiences section has been updated to reflect the audience evaluation methods available and how to select them. Read more
• A new subsection has been added to specify which events should be avoided when building your audience if you are using the streaming segmentation evaluation method. Read more

October 2023 oct-2023

• All new features and improvements coming with Journey Optimizer October '23 release have been detailed in the documentation. Read more
• Added GIFs to illustrate some key capabilities, such as: Content templates, Fragments, Computed attributes, Direct mail, Tags, Decision management optimization models, API-triggered campaigns, and Content experiment.
• The Schema creation process has been updated to reflect latest updates in the user interface, coming with �۶���Ƶ Experience Platform changes. Read more
• Decision Management guardrails have been added to the Guardrails and limitations page. Read more
• The Header parameters section has been updated to reflect how out-of-office notifications and challenge responses are handled (they are received on the Error email). Read more
• A new section on how to preview and test your content has been created. Read more
• The Implement single-page applications page has been moved to the �۶���Ƶ Experience Paltform Web SDK documentation. Read more
• The Capping section has been updated to reflect the label changes relating to offer capping in the decision management interface. Read more
• The Add dynamic content into emails has been updated with details on how to delete a variant. Read more
• The example for capping & throttling configurations has been updated. Read more
• The limitation regarding scalar arrays has been removed from the external data source section. Read more
• The multi-channel journey use case has been updated. Read more
• The Journey Optimizer documentation set has been updated to reflect the new Experience Platform schema creation process.

September 2023 september-2023

• All new features and improvements coming with Journey Optimizer September '23 release have been detailed in the documentation. Read more

• A new page has been added with scaling best practices and real-time stitching guidance. Read more

• A Frequently-Asked-Questions section has been added for Send-Time Optimization. Read more

• A note has been added for the audience qualification activity. It may take up to 10 minutes to be active and listen to profiles entering or exiting the audience. Read more

• A list of limitations to be aware of when creating decision rules has been added to the decision management documentation. Read more

• Links to access control documentation have been updated. Read more

• In-app channel prerequisites have been updated with �۶���Ƶ Experience Platform Data Collection details. Read more

• Some expressions presented in ranking formula examples have been updated to avoid validation errors. Read more

• A warning has been added to the Define decision scopes section to specify that if AI model is used in an evaluation criteria group, all the evaluation criteria in that group must use the AI ranking method, with the same specific AI model. Moreover, only one evaluation criteria group can use AI model. Read more

August 2023 august-2023

• All new features and improvements coming with Journey Optimizer August '23 release have been detailed in the documentation. Read more
• The note about authentication cache management in journey has been updated to detail that the token is not shared between different journeys. Read more
• The page about journey entry management has been updated to clarify behaviour. Read more
• Offer decisioning export datasets are now enabled by default. The note about the previous behavior has been removed. Read more
• Various campaign report metrics have been renamed, in both Live and Global reports. Read more
• A new section has been added on content experiment prerequisites for the web channel. Read more
• A warning has been added on the Work with content templates page to indicate that currently tracking is not supported when testing email content templates. To test tracking, you must use the content template in an email and send a proof. Read more
• Several warnings have been added in the Create and publish landing pages section to specify that you cannot access your landing page by simply copy-pasting into a web browser the URL defined when creating the page, even if published. Instead you can test it using the preview function. Read more
• A new section has been added on how to manage consent for the direct mail channel. Read more

July 2023 july-2023

• All new features and improvements coming with Journey Optimizer July '23 release have been detailed in the documentation. Read more
• The wait activity documentation page has been improved with additional information and best practices related to the global timeout and reentrance usage. Read more
• The page on entry management has been improved. Read more
• Additional information has been added about the throttling rate in the Read audience activity documentation. Read more
• Additional information has been added about retries. Read more
• The Implement personalization consent section has been updated to describe how to manually enforce personalization consent in campaigns: you can use the segment rule builder to create an audience containing opt-out profiles or add a split activity to a composition workflow. Read more

June 2023 june-2023

• All new features and improvements coming with Journey Optimizer June '23 release have been detailed in the documentation. Read more
• Information has been added about the discard rate ratio in the Journeys overview screen. Read more
• A note has been added with the steps to follow if you modify your schema with new enumeration values after creating an event Read more
• A recommendation has been added to use journeyVersionID instead of journeyVersionName when querying journeys. Read more
• Additional examples on the evaluation criteria order have been added to the Create decisions section to illustrate cases where multiple criteria and multiple decision scopes are used. Read more
• Decision Management documentation has been clarified with a note specifying that the use of Object Level Access Control is not available for dynamic collections. Read more

May 2023 may-2023

• All new features and improvements coming with Journey Optimizer May '23 release have been detailed in the documentation. Read more
• A new page has been added to describe how to set up the subdomain that will be used to publish content coming from the �۶���Ƶ Experience Manager Assets Essentials in your web experiences. Read more
• A new subsection has been added to explain how to add personalized tracking parameters to URLs in the Email Designer. Read more
• A new section has been added to describe how to ensure that the choice of your customers who opt out from having their profile data used for personalization is honored. Read more
• A note has been added about using special international characters in URLs included in email contents. Read more
• The permission needed to test and publish landing pages has been added. Read more
• A note has been added about the �۶���Ƶ Experience Platform endpoints needed to have your custom events accounted for in Decision Management frequency capping. Read more

April 2023 apr-2023

• All new features and improvements coming with Journey Optimizer April '23 release have been detailed in the documentation. Read more
• A note has been added to specify that built-in actions cannot be removed. Read more
• Information has been added on serviceEvents as well as a query example to check the details of a serviceEvent. Read more
• A note has been added to specify that you cannot perform queries on time series. Read more
• �۶���Ƶ Experience Manager Assets Essentials and �۶���Ƶ Stock have been added to the multi-solution integration page. Read more
• The warning on multi-level email subdomains not being allowed has been removed as they are now supported. Read more
• A note has been added to specify that, if changes are made to an offer decision which is being used in a journey’s message, you need to unpublish the journey and republish it. Read more
• Explanation on how to make sure events are correctly accounted for in the capping counter has been clarified in the decision management Capping event section. Read more
• A new section has been added to the Change execution addresses page. It specifies that it is possible to override the execution field set globally in the journey advanced parameters, but the email address override should only be used for specific use cases. Most of the time, the value defined as the primary address in the Execution fields is the one that should be used. Read more
• The URL tracking section now provides the list and description of all contextual attributes that can be set for URL tracking in an email channel configuration. Read more

March 2023 march-2023

• The Journey Optimizer schema dictionary is now available. You will find the complete list of fields and attributes for each schema. Read more
• All new features and improvements coming with Journey Optimizer March '23 release have been detailed in the documentation. Read more
• Added a step to enable �۶���Ƶ Analytics events in your journeys. Read more
• A new section has been created in the Decision management guide on how to collect offer decisioning feedback in �۶���Ƶ Experience Platform, including which offers are displayed and how users interact with them. Read more
• A new subsection has been added to the Create decision section to explain the difference between evaluating criteria in a sequential order or at the same time. Read more
• A guardrail has been added for read audience journeys with incremental read. You cannot create a new version, you need to duplicate the journey. Read more
• The use case on how to limit throughput put has been updated with information on throttling capabilities. Read more
• A note has been added to specify that scalar arrays are not supported in response payload definition. Read more
• The section on profile cap conditions has been updated. Read more

February 2023 feb-2023

• All new features and improvements coming with Journey Optimizer Feb '23 release have been detailed in the documentation. Read more
• Information has been added about the canvas toolbar. Read more
• Information has been added to state that internal �۶���Ƶ addresses are not allowed in URLs and APIs. Read more
• A note has been added in the API-triggered campaigns documentation to specify that contextual attributes passed into the request cannot exceed 50kb. Read more
• Information was added on how opt-out information is stored in the Consent Service Dataset after recipients are unsubscribed through a landing page. Read more

January 2023 jan-2023

• All new features and improvements coming with Journey Optimizer Jan '23 release have been detailed in the documentation. Read more
• Information has been added on custom authentication endpoints in the capping documentation. Read more
• A new custom authentication example has been added in the external datasources section. Read more
• A note has been added about Data Collection Core Service (DCCS) for event-triggered journeys. Read more
• A note on identity namespace retrieval has been added in the Read audience, Audience qualification and Event creation sections.
• Accessibility features in Journey Optimizer are now grouped in a dedicated page. Read more
• The examples have been updated in the Operators section of the advanced expression editor documentation. Read more
• A note has been added about the limitation on lookup with array of objects. Read more
• Added a new page about data management in Journey Optimizer. Read more
• Added a table listing all codes that can be returned in the response when delivering offers using the Decisioning API. Read more

2022

December 2022 december-2022

• The Messages guide has been reorganized and split into dedicated guides for each channel:

  • Email channel
  • Push notification channel
  • SMS channel

• The Configuration guide has been reorganized for improved readability. Read more

November 2022 november-2022

• Added a new page about Journey Optimizer integrations. Read more
• Added a recommendation about the length of mirror pages URLs. Read more
• A new subsection in the email settings configuration has been added on the reply to email address, including recommendations to ensure proper reply management. Read more
• Added a section on how to modify the content of a message in a live journey. Read more

October 2022 october-2022

• Added a journey use case on how to limit throughput using External Data Sources and Custom Actions. Read more
• The journey use case section has been reorganized into two categories: Business use cases and Technical use cases.
• The Entity Dataset section has been updated with more details. Read more
• The opt-out management and consent policies sections have been reorganized. Read more
• The section on advanced parameters in journey messages has been clarified and now specifies that email address override should only be used for specific use cases. Most of the time, the value defined as the primary address in the Execution fields is the one that should be used.
• Added a note to the Configure landing page subdomains section to specify that capital letters are not allowed in landing page subdomains. Read more

September 2022 september-2022

• All new features and improvements coming with Journey Optimizer September '22 release have been detailed in the documentation. Read more
• Added a best practice related to the use of wait activities in recurring read audience journeys. Read more
• Added new step event query examples as well as information on the difference between id, instanceid and profileid. Read more.
• Updated the pages related to the toDateOnly and toString functions.
• Added details on the time condition parameters. Read more
• Added information on built-in datasets. Read more
• The Global report and Live report sections have been improved and reorganized. Read more
• A list of every reporting metric available in �۶���Ƶ Journey Optimizer has been added.
  Read more
• The BCC email section has been moved to the new Support for archiving page. Read more

August 2022 august-2022

• All new features and improvements coming with Journey Optimizer August '22 release have been detailed in the documentation. Read more
• The Frequency rules section has been updated to reflect the new in-line messaging flow. Read more
• A video showing how to configure subscriptions and create landing pages is now referenced in the Get started with landing pages section. Read more
• A limitation has been added for journeys using Read Audience activities. Read more
• The expression editor operators page has been improved. Read more
• A section on how to schedule a campaign has been added. Read more
• General syntax rules section for expression editor has been updated to take into account the new rule regarding the backslash symbol escaping in literal functions. The existing published messages are not impacted by this change. Only the new or draft messages must be updated. Read more

July 2022 july-2022

• All new features and improvements coming with Journey Optimizer July '22 release have been detailed in the documentation. Read more
• The Set up channel configurations section has been clarified and updated with links to the page describing how to configure the SMS channel. Read more
• In the journey properties, the Profile Time zone option is now disabled by default. Read more
• In the Wait activity, the Fixed date option is no longer available. Read more
• Added more information on the Incremental read option in the Read audience activity. Read more
• Added recommendations on the Profile cap condition type. Read more
• Added a limitation on business events. Read more

June 2022 june-2022

• All new features and improvements coming with Journey Optimizer June '22 release have been detailed in the documentation. Read more
• A new section about Privacy requests has been added to the documentation. Read more
• A new section about Audit logs on resources has been added to the documentation. Read more
• A new section about how to add HTML or JSON content coming from �۶���Ƶ Experience Cloud Asset library to an offer representation has been added to the documentation. Read more
• Added a new page on journey lifecyle. Read more
• Updated the Wait activity page. Read more
• Added the list of �۶���Ƶ Journey Optimizer datasets with query examples. Read more
• The Allowed list page has been moved to the Configuration section. Read more
• The Suppression list page has been updated to clarify some information, including the fact that all ASCII characters comprised between 32 and 126 are allowed in the reason for suppression field. Read more
• The link to guardrails and static limits for Decision management has been added. Read more
• Send-Time Optimization is now available for all customers. The beta mention has been removed. Read more
• The Batch Decisioning API has been added to the list of available APIs to delivery personalized offers. Read more

May 2022 may-2022

• All new features and improvements coming with Journey Optimizer May '22 release have been detailed in the documentation. Read more
• New query examples related to audience qualification and events have been added.
• The email design section now mentions new built-in templates available to start content with. Related screenshots have been updated. Read more
• Links to key resources have been updated in Journey Optimizer documentation home page.
• Screenshots for landing page and subscription reporting have been updated. Read more
• A note has been added stating that the Delete method is not supported in custom actions. Read more
• Links to how-to videos have been updated.
• The Email configuration, Message presets and Configure landing pages sections have been reorganized for improved readability.
• The URL tracking section has been updated and improved with examples. Read more
• A new subsection on setting up a forward email address has been added. Note that you cannot do it through the user interface. Read more

April 2022 april-2022

• All new features and improvements coming with Journey Optimizer April '22 release have been detailed in the documentation. Read more
• The reactions event documentation page has been updated. Read more
• Videos for Decision Management capabilities have been updated to reflect Journey Optimizer user interface. Read more
• The Get Started with Datasets section has been improved to detail how to access and create datasets. Read more
• Links to help guides and product release notes have been added to the �۶���Ƶ Journey Optimizer Documentation home page. Read more
• The Create message presets section now specifies that you cannot proceed with preset creation while the selected IP pool is under edition (Processing status) and has never been associated with the selected subdomain. Read more
• The message presets URL tracking section has been updated to reflect minor changes in the user interface. Read more

March 2022 march-2022

• All new features and improvements coming with Journey Optimizer March '22 release have been detailed in the documentation. Read more
• A new page on getting started with AI models has been added to the Offer decisioning section, including a thorough description of the auto-optimization model, the algorithm it uses and more technical details. Read more
• The test profile creation page has been moved to the Audience, profiles and identity section. Read more
• Added an example on how to add an expression as a default value in the expression editor. Read more
• The Create personalized offers section has been reorganized for improved readability. Read more
• A new section has been added to describe the impacts that changing an offer’s start and/or end dates may have on this offer’s frequency capping. Read more
• The Change the primary email addresses section has been updated to reflect the user interface changes. Read more

February 2022 feb-2022

• All new features and improvements coming with Journey Optimizer Feb '22 release have been detailed in the documentation. Read more
• The replace and replaceAll function documentation pages have been updated with additional information and examples regarding the target parameter.
• Best practices have been added to the Operators page.

January 2022 january-2022

• All new features and improvements coming with Journey Optimizer Jan '22 release have been detailed in the documentation. Read more
• The Offer decisioning AI rankings section has been updated with a more detailed description of the auto-optimization model. Read more
• A new section on the schema requirements needed to be able to send in event types when using an AI model has been added. Read more
• The section related to Journey Optimizer personalization capabilities has been reorganized for better readability. Read more
• The Create message presets section has been divided into several sections for improved clarity. Read more
• The Opt-out management section has been clarified and slightly reorganized. Read more
• The Insert links section has been updated to reflect the recent user interface changes. Read more

2021

November 2021 november-2021

• A full description of the advanced expression editor used in journeys is now available. Read more
• A new section about CNAME subdomain delegation method has been added. Read more

October 2021 october-2021

• All new features and improvements coming with Journey Optimizer Oct '21 release have been detailed in the documentation. Read more
• Added Date time function list. Read more
• New Get Started sections per user persona. Take your own path to get to your goals faster! Read more
• New Edit a message preset section. Read more
• New Edit a PTR record section. Read more
• New Deactivate a message preset section. Read more
• New limitations added to the Decision Management API developer guide on offer constraints not supported with the mobile Experience Edge workflows. Read more
• New Create simulations section. Read more
• Updated Add decision scopes section. Read more
• Updated Define content for your representations section, including a new subsection on how to define and personalize custom text. Read more

September 2021 september-2021

• The following function pages have been updated: sethours, getListItem, inSegment

• The following functions have been added: filter, intersect, toDateOnly

• The dateOnly date type has been added in the expression editor documentation. Read more

• Added details on custom action cache duration. Read more

• Added information on custom action default ports. Read more

• Added information on multiple business event use cases. Read more

• Added commonly used examples to query Journey Step Events in Data Lake. Read more

• Added a new Limitations page. Read more

• Improved the Quick start page with steps for different personas. Read more

• Now all the Decision Management features described in the dedicated section also apply to the �۶���Ƶ Experience Platform users leveraging the Offer Decisioning application. Read more

• Added a subsection to clarify the differences between using audiences versus decision rules when applying a constraint to restrict the selection of offers for a given placement. Read more

• Added specific ranking formula examples to illustrate some real-life use cases. Read more

• Added a subsection on how to edit IP pools. Read more

August 2021 august-2021

• All new features and improvements coming with Journey Optimizer August '21 release have been detailed in the documentation. Read more
• Updated Decision management permissions. Read more
• Updated Email designer screenshots with latest UI.
• Updated the configuration procedure for custom actions with dynamic URL paths and dynamic headers. Read more
• Added a section about accessibility features and shortcuts. Read more
• Added a section about audience evaluation methods. Read more
• Added notes to the Suppression list, Allowed list and Email global/live report sections to specify that profiles with Suppressed and Not allowed statuses are excluded from the Email report Sent metrics. Read more
• Added a new section to describe how to retrieve email addresses or domains that were excluded from a sending because they were not on the allowed list. Read more
• Updated the Enable the allow list section. Learn more
• Updated the Monitor message presets section with the possible preset creation failure reasons and details on such errors. Read more
• Updated and renamed the Retry time period section to reflect the fact that you can now adjust the email retry setting in the message presets. Read more
• Updated the Delegate a subdomain section with more detailed information on the validation process performed by �۶���Ƶ. Read more
• Added a section to describe how to manually add email addresses and domains to the suppression list. Read more
• Updated the Access the suppression list section and Retries sections to reflect the new user interface.
• The new flow to add and configure representations when creating an offer has been documented. Read more

July 2021 july-2021

• All new features and improvements coming with Journey Optimizer July '21 release have been detailed in the documentation. Read more
• Added direct links to Experience Platform services documentation in Journey Optimizer home page and table of contents
• New landing pages for Experience Platform services available in Journey Optimizer
• Added links to Journey Optimizer product description in the home page
• Added tutorial videos in multiple pages
• Optimized home page imagery
• Moved, improved and renamed ‘Message tracking’ section to ‘Add links and track messages’. Read more
• Added a subsection on mirror pages. Read more
• Renamed ‘offer activities’ as ‘decisions’ and ‘decisions’ as ‘decision scopes’ in documentation and screens. Read more
• New use case: personalize a message with helper functions
• Updated the Read audience documentation to reflect materialized segment impacts. Read more
• Updated the Journey limitations. Read more
• Updated the Configure offers selection in decisions section. Read more
• Added a warning to mention that event-based offers are not currently supported. Read more
• Documented the Decision Management new Overview tab. Read more
• Added new sections to describe the actions available from the offer and decision lists: Offer list and Decision list.