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DocumentationWorkfrontKnown Issues

Known Issues in ۶Ƶ Workfront

Last update: Fri Dec 20 2024 00:00:00 GMT+0000 (Coordinated Universal Time)

CREATED FOR:

  • User

This page contains issues currently identified in ۶Ƶ Workfront.

IMPORTANT
For information regarding server uptime or outages, see . For information about issues that were recently fixed, see Workfront Maintenance Updates.

New

These recently reported issues are currently under review.

Issue
Last Modified
Documents: “Unsaved changes” error when adding a form to a document
December 5, 2024
Integrations: Cannot log in to Workfront for Outlook
December 3, 2024
Tasks: Issues with timeline recalculation
December 3, 2024
Users: “Unregistered” tag persists after login
November 13, 2024
Workfront: Browser tabs left open fail to load
November 12, 2024
Workfront Mobile: Proof email links won’t open on iPhone
October 9, 2024
API: API call fails due to SQL error
September 12, 2024
Boards: Card status doesn’t match connected object and bypasses filter
September 3, 2024
Boards: Connected card is in incorrect column
August 28, 2024
Workfront: Cannot use SSO
August 26, 2024
Home: “No access” displays as project name
August 15, 2024
Workfront Mobile: Cannot sign in without using SSO
August 14, 2024
Integrations: Linking folder from Google Drive does not link assets in folder
June 25, 2024
Reports: Error when viewing report details that are grouped by custom date
June 14, 2024
Setup: “Logged in as” banner does not appear when logged in as another user
May 7, 2024

In Progress

Fixes for these issues are currently in progress, or are scheduled for the near future.

Issue
Last Modified
Custom forms: Cannot add “estimateByHours” or “hoursPerPoint” task fields
December 20, 2024
Custom forms: Custom data not shown in Summary panel
December 11, 2024
Proofs: Proof name does not appear on browser tab
December 11, 2024
Tasks: Whoops error when adding personal tasks
December 11, 2024
Reports: Bulk editing in chart lists is unresponsive
December 3, 2024
Reports: Long report builder loading times
November 21, 2024
API: Requests timing out
October 24, 2024
Integrations: Cannot log in to Workfront for Outlook
September 24, 2024
Groups: Deleted group status reappears
September 12, 2024
Custom forms: Forms defaults to Project forms
August 22, 2024
Setup: Issues when logging out as another user
August 15, 2024
Notifications: Whoops error when setting notification preferences
August 8, 2024
Access Levels: Duplicate access levels in Setup area
July 25, 2024
Teams: Cannot view team owner or delete team
April 11, 2024
Workfront: Issues submitting a Workfront support case on Experience League
August 2 2022

No Fix

Fixes for these issues are not currently on the roadmap. In some cases, these issues will be fixed by new features or feature updates.

Issue
Last Modified
Proofs: Webcapture proofs do not generate
December 20, 2024
Workfront: Date format changes throughout application
December 20, 2024
Approvals: Delegated approvals not appearing for delegates
December 20, 2024
Tasks: Database error when adding or deleting a task (previously Bizcontext error)
December 10, 2024
Layout templates: Custom data fields not displaying when added to Task Summary through Layout Template
November 4, 2024
Notifications: Email notifications for updates not being sent
December 5, 2024
Workfront: Contributor users cannot access Programs or Portfolios
December 5, 2024
Workfront: ZScaler settings can cause reduced performance
November 20, 2024
Notifications: Contributor users do not receive email notifications
November 12, 2024
Reports: Long report builder loading times
November 12, 2024
Notifications: Document notification emails unable to display image previews
October 29, 2024
Reports: Error when exporting report
October 14, 2024
Home: Deleted custom fields persist in project, task, and issue widgets
October 8, 2024
Priorities: Groupings prevent sorting and inline editing
October 8, 2024
Reports: Unable to scroll to see entire chart report
September 19, 2024
Workfront: Multiple browser tabs cause Workfront to log out
September 18, 2024
Custom forms: Calculated field showing incorrect value
September 12, 2024
Home: Home crashes with “Out of memory” error
September 12, 2024
Boards: Board does not display as user when using Log in as
August 30, 2024
Navigation: Back button does not go back to previous page
August 30, 2024
Notifications: Thumbnails not visible in email notifications
August 27, 2024
Home: My Issues widget does not display closed or completed issues
June 20, 2024
Home: Cannot remove Mentions widget
June 12, 2024
Proofs: Proof prevents conversion of task or issue to project
June 7, 2024
Updates: Requestor users cannot add images to updates
June 7, 2024
Home: Tasks in projects with Approved or Planning status are not included in My Tasks or Home Work List
June 7, 2024
Proofs: Zipped proofs fail to generate
June 7, 2024
Home: Approvals widget is not accurate
May 20, 2024
Timesheets: Pinned timesheet goes to blank page
May 7, 2024, 2024
Reports: Report filter does not return expected results
April 1, 2024
Setup: Cannot use Kick-Starts to set up groupings
November 30, 2023
Proofs: Error when sharing proof from email link
November 16, 2023
Workfront Fusion: Duplicate projects created from single module
November 9, 2023
Dashboard: Large blank margin when printing dashboard to PDF
November 7, 2023
Home: Requests widget does not display all assigned teams
October 26, 2023
Workfront Proof: Cannot expand workflow
October 25, 2023
Home: “Mentions” widget in new Home is not limited to messages where user is tagged
September 25, 2023
Home: New Home widget preview does not display correct name of object
September 7, 2023
Proofs: Proofs are not showing in reports as approved
August 3, 2023
Setup: Cannot export audit logs
July 20, 2023
Proofs: Proofs are created slowly in the Preview environment
June 8, 2023
Documents: Proofing Activities options lead to login page
April 21, 2023
Filters: Cannot share a filter from a report on a dashboard
April 11, 2023
Proofs: Measuring tool does not accept decimal points
March 27, 2023
Documents: 404 error when accessing document linked from SharePoint
March 23, 2023
Documents: Issues with the Document List
March 23, 2023
Documents: Permissions are not inherited when a document is moved to a new project
March 7, 2023
Home: Completed proofs stuck in the Work List
January 10, 2023
Proofs: Proof status does not update in Document lists
December 5, 2022
Tasks: Hours are not saved when entering hours in the Task Summary panel
December 2, 2022
Custom forms: Cross-object custom forms require Manage or Edit access to edit fields
November 21, 2022
API: Cannot sort by dynamic fields
October 31, 2022
Setup: Lists load slowly in Setup
October 28, 2022
Proofs: Proof is not shared to users on the Proof Workflow
September 18, 2022
Proofs: Active Proof Stages field is blank
September 14, 2022
Dashboards: Report charts viewed in a dashboard use different colors than when viewed in the report
August 5, 2022
Home: Custom terminology is not applied to Home area
June 3, 2022
Agile: Cannot edit fields from custom forms on cards
May 11, 2022
Agile: Issues when moving cards on the Agile board
April 27, 2022
Approvals: Approval delegation is set for the incorrect number of days
April 20, 2022
Home: New Task option showing deactivated users in Assign To field
October 1, 2021
Updates: Team name not appearing in @mention
October 1, 2021
Agile: Discrepancy in Completed Points for an iteration
June 22, 2021
Home: Reply in Proof button behavior is inconsistent
June 21, 2021
Email Notifications: “I’m assigned to an issue” setting is displaying
June 2, 2021
Email Notifications: User isn’t directed to comment thread
April 23, 2021
Calendars: OR filter statement excluding filter rule
April 23, 2021
Workfront Proof: Proof Approval report can’t accurately determine deadlines
April 21, 2021
Home: Project Name shows as a GUID in the Work List
February 11, 2021
Documents: Proof workflow icon is not displaying
January 25, 2021
Reports: Calendar defaults to old dates
February 5, 2021
Email Notifications: Emails are not formatting correctly in Outlook
March 30, 2021
Home: Unable to view the document image in the Work List
November 9, 2020
Lists: Display name is not being applied to custom field grouping
November 9, 2020
Home: Approval delegation dates changing after the refresh and sending out 2 emails
November 9, 2020
Calendar: Tasks not displaying
November 9, 2020
Home: Home crashes with “Out of memory” error
September 5, 2024
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